1st level support engineer jobs in Gauteng

A leading development finance institution is seeking an experienced IT Service Desk Technician based in Gauteng, South Africa. This permanent role entails providing 1st and 2nd level technical support to internal stakeholders, focusing on resolving hardware, software, and networking issues. Candidates should have a relevant IT diploma, strong troubleshooting skills, and prior experience in IT...

The Senior Tier 1 Helpdesk Technician is responsible for providing initial technical support to end-users, resolving basic issues, and ensuring the smooth operation of IT systems. This role involves troubleshooting, diagnosing, and resolving hardware and software problems, as well as onboarding and off-boarding users. This role will be supporting a US Client, the hours will be 9am - 6pm (Eastern...

The Senior Tier 1 Helpdesk Technician is responsible for providing initial technical support to end-users, resolving basic issues, and ensuring the smooth operation of IT systems. This role involves troubleshooting, diagnosing, and resolving hardware and software problems, as well as onboarding and off-boarding users. This role will be supporting a US Client, the hours will be 9am - 6pm (Eastern...

A leading recruitment firm in Randburg is looking for a skilled IT Technical Support Analyst. This role involves providing comprehensive 1st line IT support, managing incidents, and ensuring compliance with service level agreements. Candidates must possess a bachelor's degree in IT or a related field and have experience with cloud computing, Oracle, SQL Server, and incident management. The...

SUMMARY: Position: Level 2 / Level 3 Support Engineer – Firewall & Security. Location: Centurion. Industry: Data, Analytics & IT Solutions. About the Company Our client is a specialist technology solutions provider focused on data, security and infrastructure services for enterprise clients. They operate in a fast‑paced, innovative environment with strong growth opportunities. Role Overview We...

Job Objectives - To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. - To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. - To monitor, track and coordinate all Voice Support functions including tickets, calls,...

Mid-Level IT Support Engineer – Rivonia, Johannesburg. Duties and Responsibilities: The most frequent duties for this job are set out below, but the job may include other or occasional duties and responsibilities: - Install, configure and support all Microsoft desktop and server operating systems. - Install, configure and support all Microsoft and other application software (desktop and...

A leading tech support company is looking for an experienced IT Support Engineer - Level 3 to manage client expectations and resolve technical issues. The ideal candidate will have at least 6 years of experience with Microsoft 365, PowerShell, and Windows Server. This fully remote position requires someone who can work US hours and is passionate about delivering excellent client service....

Technical Support Engineer Level 3 (US Hrs Night Shift + Weekends on Rotation) Join Netsurit at the forefront of AI‑powered IT transformation. We don’t just support IT – we enable businesses to grow, scale, and innovate using modern cloud, security, and AI‑driven solutions. You'll work with technologies such as Microsoft 365, Azure, Microsoft Copilot, automation platforms, and modern...

Role: Snr Network Support Engineer (Voice) (Level 3) Reference: JHB000957-HLG-3 Location: Illovo, Johannesburg A leading ISP is looking for an experienced Snr Network/Voice Support Engineer to join their dynamic team. Support Engineers are their professional technical resources responsible for providing first-class support to a wide range of customers, across multiple platforms. It is a busy...

- Experience in .Net API. - Troubleshoot and identify root causes using Elastic Kibana and other diagnostic tools. - Knowledge of ServiceNow-Incident Management. - Proficiency in troubleshooting tools and techniques to identify and resolve problems quickly. - Handle escalated technical issues that cannot be resolved by Level 1 support. - Collaborate with cross-functional technical teams to...

SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for providing first line technical support in a...

Key Responsibilities Support and manage firewalls: FortiGate Cisco ASA / Firepower Palo Alto SonicWall Configure: Firewall rules NAT policies VPN tunnels (site-to-site & client VPN) Troubleshoot: Security incidents Network connectivity issues Monitor firewall logs and alerts Apply security best practices Provide escalation support Network troubleshooting: VLANs Routing WAN connectivity Work...

An esteemed IT services provider in South Africa is looking for a skilled Service Desk Engineer. This role involves providing high-level service assurance and technical support within a dynamic environment. Candidates should possess a CCNA certification, along with 3-5 years of relevant experience, ideally within a networking context. The position offers a unique opportunity to thrive in a...

MINIMUM REQUIREMENTS, EXPERIENCE AND KNOWLEDGE - Diploma in relevant field (NQF 5) - Bachelor’s degree in computer science, Information Systems, or related field - 8+ years’ experience in software infrastructure, systems engineering, or integration roles. - Demonstrated experience working with cross-functional teams and vendor partners - Strong experience with middleware (e.g., WebLogic,...

SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for providing first line technical support in a...

A leading IT services provider is seeking a Senior Tier 1 Helpdesk Technician in Johannesburg, Gauteng. In this mid-senior level full-time role, you will provide initial technical support to end-users, troubleshoot hardware and software issues, and assist with IT system maintenance. The ideal candidate will have an Associate's degree in Information Technology and at least 2 years of IT support...

A professional recruitment company is seeking an HEC Network Operations 2nd Level Support professional based in Pretoria, South Africa. The ideal candidate will have 3-5 years of experience as a network engineer, focusing on ensuring network stability, performance, and security. Key responsibilities include managing service requests, documenting errors, and assisting first-level support staff....

About the job IT Support Engineer - Level 3 As an experienced member of the support and project teams, manages client expectation and experience related to projects and support requests. Directly resolves tickets and implements solutions suited to technical skills and abilities Technical Qualifications (Minimum 6 years of experience): - Microsoft 365 Business Premium applications (Teams, ATP,...

Job Objectives - To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience. - To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems. - To monitor, track and coordinate all Voice Support functions including tickets, calls,...