Functieomschrijving - Job Profile Summary - The Senior Avaya Support Engineer (L4) is responsible for ensuring a managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical incidents and problems to ensure the restoration of...
A leading digital bank in South Africa is seeking a Predictive Dialler Specialist to join the team on a 6-month contract in Sandton. Job Summary We are seeking an experienced Predictive Dialler Administrator to manage and optimize outbound and inbound calling campaigns for a banking client. The role focuses on improving contact efficiency and agent productivity while ensuring strict compliance...
Our client in the BPO Call Centre is urgently looking for a Network Manger: This is a SME (Subject Matter Expert) role that ensures a seamless IT Network Management , helping business growth and creating value for business and their clients through IT intervention. Basic Requirements: - 10+ years of experience in Networking and Network security technologies with minimum 3 years in above...
Job Description Are you a Senior Infrastructure Engineer based in Durban, seeking a new and challenging opportunity? This may be the position you have been searching for! Requirements: •Internationally recognized Microsoft Qualification •F5 and/or Fortinet •CCNA and/or CCNP and/or JNCIA and/or JNCIS and/or FCNSA qualification •Linux+ or equivalent course Yes VCP certification •7+ years in...
Job Title: Technical I, IT Operations Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and...
Primary Purpose This position aims to maintain and improve customer service quality at Bidvest Bank's Customer Call Centre. The Quality Assessor monitors customer interactions for compliance and service standards, gives feedback and coaching to agents, and analyses performance trends. They generate quality reports, advise management on system effectiveness, and recommend improvements to enhance...
Dispatcher (IT Operations & Service Coordination Specialist) Global MSP | Remote-First | Night Shift–Friendly | Full-Time About Netsurit Netsurit is a global Managed Services Provider helping businesses grow, scale, and stay secure without the day-to-day IT noise. We support mid-market and enterprise clients with modern, secure, and reliable IT services — allowing them to focus on what matters...
Overview: Ensuring that Teleperformance IT support procedures are followed. 1st line IT support, answering helpdesk calls and allocating resources. Supporting Windows 10 endpoints and Microsoft Office 365. Laptop maintenance, OS imaging & rebuilding. Deploying Anti-virus software to endpoints. Deliver all assigned project tasks within the agreed timescale. Ensuring documentation and...
Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Services Advisor to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. The Cloud Services Advisor, reporting to the regional...
Contax360 BPO Solutions is a global leader in contact center services, offering exceptional customer care across diverse markets. We are growing rapidly and seeking a skilled Senior Workforce Manager to oversee our Workforce teams across Jamaica, the United States, and South Africa. Now Hiring For: Senior Workforce Manager Role Overview The Workforce Manager is responsible for managing real-time...
Job Purpose: We are seeking a skilled IT Technician to provide hands-on technical support across multiple BPO campaigns. This role ensures smooth, secure, and reliable IT operations for both on-site and remote users, supporting hardware, software, networks, telephony, and endpoint security. The ideal candidate thrives in a fast-paced environment, has strong problem-solving skills, and is...
At RCL FOODS we see and do things differently. We think bigger, work smarter, and collectively work as a team to achieve our ambition; MORE food to MORE people, MORE often! RCL FOODS is seeking a Customer Service Centre Team Leader to join our Vector Logistics Division. The role will be based in Durban and will report to the Customer Service Centre Specialist. The purpose of the action Key...
Bring your possibility to life! Define your career with us- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Handle Inbound calls to assist customers and...
Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions,...
Job Overview Ensuring that Teleperformance IT support procedures are followed. 1st line IT support, answering helpdesk calls and allocating resources. Supporting Windows 10 endpoints and Microsoft Office 365. Laptop maintenance, OS imaging & rebuilding. Deploying Anti-virus software to endpoints. Deliver all assigned project tasks within the agreed timescale. Ensuring documentation and...
Functieomschrijving Are you looking for a new challenge? Are you tired of working long hours and feeling like you are not making an impact? We believe this Avaya Engineer role was created for you! As an Avaya Engineer, you'll be responsible for the information technology (IT) support of our business. You will provide IT technical support to all teams within the organisation and ensure that they...
Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for...
Job Description Are you a Senior Infrastructure Engineer based in Durban, seeking a new and challenging opportunity? This may be the position you have been searching for! Requirements: •Internationally recognized Microsoft Qualification •F5 and/or Fortinet •CCNA and/or CCNP and/or JNCIA and/or JNCIS and/or FCNSA qualification •Linux+ or equivalent course Yes VCP certification •7+ years in...
Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the...
Functieomschrijving - MS Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the MS Engineer (L2) are able to restore service to clients. Their primary objective is to proactively review client...