The BPO Business Development Manager is responsible for driving revenue growth through the acquisition of new clients for our Business Process Outsourcing (BPO) services. This role requires a high-performing sales professional with deep knowledge of the contact centre and BPO industry, the ability to manage complex consultative sales cycles, and a passion for solving client problems through...
Location: Cape TownReports to: Head of Operations About the Role We’re looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong focus on dialler data management and segmentation. This role is pivotal in driving our digital transformation journey,...
Responsibilities Role Responsibilities Accountabilities Major Activities Key Performance Indicators Ensure seamless transition and flawless service delivery ? Focus on transition with ‘Zero’ impact on service delivery ? Focus on efficiencies - leaner, greener and faster ? Focus on Process stabilization & sustained delivery ? Reducing operation costs ? Make TBP more effective ? Build effective...
Sales Trainer (Outbound Telesales) CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Professional and be part of a thriving team with many career development opportunities. We're looking for a vibrant Sales Trainer to join our team in Cape Town to effectively...
Programme Manager : Central Operations & BPO Onboarding Rewardsco | Sandton, Johannesburg At Rewardsco, delivery is everything and behind every successful client, product launch and executive decision is a well-run programme. We’re looking for a Programme Manager: Central Operations & BPO Onboarding to join our growing business in Sandton. This is a high-impact, hybrid role for a...
DBN000206 – Senior BPO/Workflow Solution Architect – Pinetown Purpose of the Job:To lead the end-to-end design of digital workflows and integrations, translating business requirements into scalable, well-architected solutions. Required Qualifications: - 5–10+ years in workflow automation or business process design (Laserfiche, DocuWare, K2, Nintex, Power Automate, etc.) - Degree/diploma in...
Our client based in Cape Town is seeking a RTA / Workforce Manager to join their fast growing team within the BPO industry. Job Description:The RTA / Workforce Manager preparing and analyzing agent schedules in order to meet service level requirements in the most efficient manner possible within work rules, legal requirements, and other constraints Creating and maintaining shift profiles and...
What being part of the Sigma Family means for you:Head of Operations - UK BPO The Head of Department/Operations will oversee operations across key accounts, with a strong focus on UK Complaints. You will work closely with internal stakeholders, from the Senior Leadership Team (SLT) to Operational Managers at our Cape Town site, collaborating with training, analytics, resource planning, and...
Location: Johannesburg (On-site)Working Hours: UK Business Hours About Aetherbloom Aetherbloom is a female-founded Business Process Outsourcing (BPO) and digital services company connecting skilled professionals in South Africa with clients in the United Kingdom. Our mission is rooted in empowerment and service excellence. We are building a diverse, high-performance team committed to delivering...
Company Description: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
Responsibilities: - Plan, facilitate, and deliver ongoing process training in an international BPO environment. - Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service. - Serve as the subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global brands. - Measure the effectiveness...
Our Client: A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology The Role: The Quality Assurance Manager assures consistent quality of operations by developing and enforcing good, automated business practice systems, validating processes, providing documentation...
What being part of the Sigma Family means for you As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Sales Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity. Who are the Sigma Family? At Sigma, we stand out and were acknowledged in May 2023 by...
BPO Sales Trainer CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities. We're looking for a vibrant Sales Trainer to join our team in Johannesburg to confidently deliver training that...
Our client based in Cape Town is seeking a BPO Quality Assurance to join their fast growing team within the UK Campaign. The BPO Quality Assurance is responsible for monitoring calls/ transactions, reporting, and feedback to the agent. Job Purpose:Assisting in the smooth operation of QA in order to meet business, internal, and certification requirements; this may include gathering client...
At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If you're passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you! Our Ideal candidate would have experience with Human Resources functions...
The role offers you: - The opportunity to manage and grow a 150-seat outbound sales team to achieve and exceed performance targets. - Support the Team Leaders with coaching, guidance, and mentorship to meet campaign expectations. - Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent...
Work with a well-established telecommunications brand to lead, mentor and coach contact Centre Teams to create and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Responsibilities: • Develop and implement plans to successfully deliver exceptional results • Handle client interface, deliver on SLA requirements • Focus on...
TITLE: ACCOUNT MANAGER (BPO) (Cape Town) We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful candidate will provide HR support and IR services for contact centre teams based on client sites. JOB FUNCTION: Client...
We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stakeholders to enable an optimal working environment. DUTIES Provide HR oversight and client relationship management including: - 24 hour...