The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality...
Hospital Risk ManagerPOSITIONS Managed HealthcareDIVISION Hospital Benefit ManagementDEPARTMENT To plan, direct, coordinate, and supervise the delivery of day to day operational activities of the hospital utilization department - to ensure access to healthcare facilities that is cost effective and appropriate for continuous improvement of the Scheme’s member benefits. To ensure cost effective,...
Responsibilities: - Handle incoming calls and inquiries from patients, providing exceptional customer service and addressing their concerns with empathy and professionalism. - Schedule dental appointments, ensuring efficient utilization of dental resources and proper coordination with the dental team. - Verify insurance information, process claims, and handle medical billing tasks accurately and...
Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions,...
Lead Call Center & Screening Specialist:Overview:We are seeking an experienced and motivated Lead Call Center & Screening Specialist tooversee the daily operations of our growing call center and intake/screening team. In thisleadership role, you will ensure staff are managing time effectively, delivering high-quality clientinteractions, and meeting organizational standards. You will coach and...
We are hiring customer service representatives to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated.Responsibilities:- Maintaining a positive, empathetic, and professional attitude toward...
Employer Description Company specialises in the supply, installation, and maintenance of large-scale commercial heat pump systems. Job Description Your duties will encompass: - Collect operational documentation, such as signed job cards, delivery notes, and time sheets, for client billing and prepare draft invoices for review and processing by the bookkeeper. - Prepare and manage all...
The purpose of the position: · Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. · We aim for 100% no tickets breached so the job the support desk person is to keep...
Description of role: We are seeking a highly organised and proactive individual to join our team as a Sales Engagement Coordinator. This is a junior role, designed to support our Sales Team and Account Managers by ensuring their diaries are consistently filled with meaningful customer engagements. Your focus will be on scheduling meetings, workshops, and product demonstrations—helping to build...
Location: Johannesburg (Melrose) Job Type: Full-time | US Working Hours Who We Are Recruiting For: Our client is a South African-backed fibre infrastructure start-up supporting high-speed broadband deployment across the United States. They are establishing a Johannesburg-based operations team to manage backend scheduling and coordination for their growing customer base in the residential...
Our client has an opportunity available for an IT Asset Coordinator. Requirements: - 4 years’ experience in an IT Service Desk or Call Centre role, preferably in the telecommunications space, of which 2 years’ experience must be within an ITIL aligned asset managed environment. - Matric, - Business intelligence certificate. - Relevant IT Diploma or Degree would be advantageous. - ITIL...
Job Summary:The Administrative Coordinator is responsible for managing front-office operations, assisting internal sales, supporting various departments, and ensuring efficient office administration. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.Key Responsibilities:1. Administration & Reception:- Manage the switchboard,...
Job PurposeThe Senior Production Resources Coordinator provides essential administrative and operational support to the Production Resource Operations (PRO) Management team. This role is responsible for assisting with resource planning, scheduling, coordination, and overall departmental operations to ensure the seamless execution of daily activities across all PRO divisions.Key Responsibilities-...
Training and Quality Coordinator (Healthcare Contact Centre)Location: Gauteng, Johannesburg (Hybrid)Salary: ZAR 390,000 per annumHours: 37.5 hours per week, Monday to FridayStart date: February 2026Reports to: Training & Quality LeadAbout the roleWe are seeking a Training and Quality Coordinator to support the delivery of onboarding and refresher training for a healthcare contact centre providing...
The EMEA mobility business is building a field sales expansion team with the main objective to grow supply in ~200 cities across ~30 countries by the end of 2024. The Field sales representative is a unique role- it will act as Uber’s eyes and ears on the market and make sure that our supply will meet the demand, through conducting proactive calling & market visits to sell Uber’s value...
Bring your possibility to life! Define your career with us- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Job Description:Accountability: Fleet...
Join the Trailblazing Team at SMEVentures - Empowering SME Growth in Asia Pacific Are you a dynamic, multitasking wizard with a flair for communication and an eagerness to wear multiple hats in a fast-paced, innovative environment? SMEVentures is on a mission to bridge the generational gap in SME ownership across the Asia Pacific, and we're looking for a Multifaceted Administrative Specialist &...
Our client in the e-hailing industry is seeking an experienced sales representative to join their expansion team with the main objective to grow supply. This individual will act as the eyes and ears on the market and ensure that their supply will meet the demand, through conducting proactive calling & market visits to sell their value proposition to prospective drivers. - Identify and find...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality...
Snr Call Centre Sales Manager Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation in a highly competitive sector. Duties and responsibilities: - Lead, develop, motivate, operational teams - Manage the...