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ENVIRONMENT: A dynamic Joburg-based Business Process Outsourcer seeks a forward-thinking Senior SQL Developer who sees AI not as a threat but as a powerful productivity enhancer. That leveraging tools like ChatGPT, Claude, or others to automate routine code writing, reduces boilerplate in turn means more focus on higher-value, business-critical logic. Forming part of the Operational Development...
Objective of the Role: The purpose of the role is to work collaboratively within your team and across other teams in the business to deliver exceptional customer experiences. Key Responsibilities: - To work with the proposition, operations, change and development teams to assist in solving business and system issues and designing business solutions to deliver superior customer experiences and...
Objective of the Role: The purpose of the role is to work collaboratively within your team and across other teams in the business to deliver exceptional customer experiences. Â Key Responsibilities: Â To work with the proposition, operations, change and development teams to assist in solving business and system issues and designing business solutions to deliver superior customer experiences and a...
Job Description As a Software Engineer, you will develop web interfaces and backend systems, troubleshoot and fix bugs and participate in testing to ensure high-quality software delivery. Youll collaborate with your team in an agile environment and have opportunities to contribute to architecture, mentoring and innovation based on your experience level. This is a flexible role with primarily...
Region: Randburg Department: IT Infrastructure Position: SQL Database Administrator Requirements: The SQL Database Administrator influences the technology strategy by aligning technical expertise and business needs to enhance IT service delivery. Proactively identify emerging technologies that will advance and secure the business. Coordinate and review IT projects in order to ensure they are...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality...
Hospital Risk ManagerPOSITIONS Managed HealthcareDIVISION Hospital Benefit ManagementDEPARTMENT To plan, direct, coordinate, and supervise the delivery of day to day operational activities of the hospital utilization department - to ensure access to healthcare facilities that is cost effective and appropriate for continuous improvement of the Scheme’s member benefits. To ensure cost effective,...
Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions,...
Join Our Team at IIE Rosebank College The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 students nationwide. As we continue to expand and innovate, we invite passionate professionals to become part of our...
Job Classification- Job Family- SALES AND SERVICES- Career Stream- CALL CENTRE (Service)- Leadership Pipeline- Manage Self: Technical- FAIS Affected Job Purpose- To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained. Responsibilities: - Conduct a Welcome Call to newly acquired...
Role Purpose: Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom.Infinity Services Partner Company is looking for a Call Centre Team Leader to lead a group of customer resolution experts to ensure end to end customer resolution and drive sales through service. These team leaders will coach/ guide and motivate the team to...
Position: Call Centre Manager Location:Sandton\Rosebank Compensation:Negotiable Start Date:ASAP Reports To:Director of Operations Lead. Innovate. Transform. AtQuantanite, we’re redefining Customer Experience (CX) and outsourcing by blending technology with human intelligence. As a Call Centre Manager, you’ll play a pivotal role in driving operational excellence, ensuring seamless service...
Who we areKey Tasks & Accountabilities- Assist all direct customers and travel agents with advice on the Bryte Travel products and services.- Processing of all confirmations of cover referrals.- Responding to all clients whilst maintaining a high quality of service and performance standard.- Facilitate quotations and sales of travel insurance products.- Facilitate amendments and cancellations to...
Job Purpose The role of the Team Leader is to lead, guide, coach and support the team to achieve the operational outputs. Managing a team of Contact Centre agents in a proactive, visible and participative style. Ensuring that customers are provided the best possible experience through, quality management. Providing full support to the Contact Centre Manager. Principal Accountabilities •...
Our client in the Global Business Services industry is currently looking for an SQL & .Net Developer, in Randburg. Responsibilities: Solve business problems alone and as part of the team by applying good reasoning and logic to use one or more of the following technologies: ASP.NET, C#, Web services, Web APIs, and SQL programming. ML.Net would be an advantage and part of the role moving forward....
Key Responsibilities Lead a team of Java developers, providing technical guidance, mentorship, and performance management. Self-starter who takes accountability for the teams delivery Oversee the design and delivery of end-to-end customer projects, including UI, SQL data models, and business logic implementation. Architect and develop integrations with external systems (web services, APIs, and...
·Lead a team of Javadevelopers, providing technical guidance, mentorship, and performancemanagement. Self-starter who takes accountability for the team’s delivery ·Oversee the design anddelivery of end-to-end customer projects, including UI, SQL data models, andbusiness logic implementation. ·Architect and developintegrations with external systems (web services, APIs, and...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality...
Snr Call Centre Sales Manager Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation in a highly competitive sector. Duties and responsibilities: - Lead, develop, motivate, operational teams - Manage the...
The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department. The Quality Assurance Manager will ensure that quality & compliance standards across the business are consistently met & engineer strategies followed by implementation, to continuously better the...