Job description:Marketing / upselling of products and services to both existing and prospective clients. Ensure that telephonic requests received within the Digital Division are handled efficiently. Ensure that all leads are actioned within agreed service levels and lead to contract conversion targets achieved. Manages all activities and the daily running of the Digital Team. Increase...
We are looking for seasoned Team Leaders to join our dynamic team in our inbound customer service and sales contact centre Role Purpose To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and coaching. Responsibilities: - Running and...
Job Description:1. JOB SUMMARYThe purpose of the job is to ensure the delivery of great quality sales calls whilst ensuring that performance on all campaigns is maximized and that the Clients objectives are met as required. The incumbent(s) will need to manage and lead the activities of the Senior Sales Leaders in order to make certain that they consistently achieve and exceed the targets of...
Purpose of the Job:The purpose of Call Centre Supervisor role is to supervise and co-ordinate a team of Call Center Agents, ensuring efficient and effective customer service delivery, adherence to company policies, and achievement of performance targets by providing high-quality customer service. Job Objectives:All aspects of overseeing Call Centre Agents:Management of service levels within the...
Our client has an opportunity available for a Data Centre Technician based in Randburg. Requirements: - Qualification or related qualification in Facilities Management, Property Management, Project Management or Operations Management. - Matric certificate. - Valid South African driver’s license. - 3 years relevant experience in Hospitality, Customer Facing Service and Facilities Management. -...
Your responsibility is also to project a professional company image through voice and online interactions. Job Responsibilities: - Providing customers with the organization’s service and product information - Handling and resolving customer complaints regarding product sales to customer service problems. - Recording details of comments, inquiries, complaints, and actions taken - Manage and...
Blue Mercury is the only outsourced call center for dial direct in South Africa, Dial direct is the only insurer who pays daily cashback to clients and gives you 75% of your premium back. No Insurer has any benefits close to this Its an exciting opportunity for any manager as you will be the only person in South Africa with this opportunity, you are allowed to cross sell into any Telesure brand...
Minimum requirements: - Grade 12 - Must have own reliable transport and a valid driver’s license - Commercial Property Management expertise essential (negotiating leasing terms, handling renewals, etc.) - Excellent communication, organization, and problem-solving skills - Will be responsible for managing multiple centres Duties: - Manage and oversee all operational aspects of the assigned...
Duties & Responsibilities - To manage the whole of the Retail Shopping Centre, will manage the day to day-to-day activities at the Retail Shopping Centre operations. - Handle all aspects of commercial leasing, from negotiations, renewals of lease agreements, implementing and following leasing processes and procedures to ensure compliance. - Will be responsible for building and maintaining strong...
Detail:Main functions of the Job: Perform regular equipment inspections to identify and address potential issues proactively.Oversee 3 yearly electrical maintenance shutdown to ensure time efficiency and appropriate level of maintenance at Energy Centre and MV level.Drive the transformation from preventative maintenance to condition-based maintenance.Make recommendations on which electrical...
We are seeking a Shopping Centre Manager based in Bruma, Johannesburg - Manage and oversee all operational aspects of the Shopping Centre - Marketing of vacant spaces within the Shopping Centre - Ensure the retention and expansion of tenants - Maintain excellent relationships with tenants and customers - Handle commercial leasing processes, including negotiating lease terms, renewals and...
Minimum requirements: Grade 12 Must have own reliable transport and a valid driverâs license Commercial Property Management expertise essential (negotiating leasing terms, handling renewals, etc.) Excellent communication, organization, and problem-solving skills Will be responsible for managing multiple centres  Duties: Manage and oversee all operational aspects of the assigned centres Maintain...
Their responsibilities:Full coordination, managing and delivering efficient & effective 24/7 Data Centre Operations. Data Centre Incident Management, vendor Management, Data Centre Infrastructure Inspections Lead the implementation of the RDARR/BCBS239 compliance controls for group compliance in conjunction with all related business units.Full responsibility for ensuring compliance with RDARR,...
Hospital Risk ManagerPOSITIONS Managed HealthcareDIVISION Hospital Benefit ManagementDEPARTMENT To plan, direct, coordinate, and supervise the delivery of day to day operational activities of the hospital utilization department - to ensure access to healthcare facilities that is cost effective and appropriate for continuous improvement of the Scheme’s member benefits. To ensure cost effective,...
We requires the services of a Call Centre Manager that is motivated, dynamic and willing to get the job done at all costs. Responsibilities: - Hire, train, coach and lead call centre team as they provide services to our customers. - Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be made. - Lead...
RedCat Recruitment is urgently seeking a suitably qualified and experienced SENIOR CALL CENTRE MANAGER (SHORT-TERM INSURANCE INDUSTRY) for a large concern position based in Johannesburg, Gauteng**. JOB DESCRIPTION / REQUIREMENTS Grade 12. Valid drivers license / own reliable vehicle. Bachelors Degree or Masters Degree in Business Administration. Evidence of continuous professional...
Gauteng, JHB - Northern Suburbs- Call Centre; Insurance- Market Related | Negotiable- Job ref: OEM000011/LvdW- Vacancy type: Permanent SHIFTINTOHIGHCAREER to a long established and highly successful Financial Services Group who requires the services of a Senior Call Centre Manager Minimum Requirements- Minimum of 10 years’ experience within the Financial Services | Short-Term Insurance...
Requirements: - Matric - Related tertiary education - 5 years experience in Logistics - 3 years experience in Management - Sound knowledge of E-Commerce - Computer Literate Responsibilities- Oversees the distribution centre, including order processing, picking, packing, shipping, and receiving.- Balance workloads as needed to achieve production and delivery goals for Distribution Centre- Manage...
Responsibilities: - Responsible for a portion of our call centre operations in Johannesburg, South Africa - Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations - Work closely together with the sales organisation to on-board new clients - Work closely together with Operations Directors to further develop processes,...
Purpose of the Job:The purpose of the Travel Centre Manager is to manage a travel centre end-to-end process value chain. Your responsibilities include the daily operational management of the centre, sales targets and development, staffing, and financial management improving the overall Travel Centre business performance. The Travel Centre Manager ensures the Centre delivers specialist,...