Requirements: - Requesting all the required documentation from customers or branches pertaining complaints: Signed job cards, tax invoices, supplier invoices, phone recordings, managers handover checklist, 62-point checks and all other relevant information- Liaising with the clients and the branches and keeping customers up to date regarding their query lodged, hourly or daily as required-...
Purpose of the Job:To provide and manage the activities of the Business Centre Complaints and Queries team, which include but not limited to the following: handling of complaints from multiple sources, redirecting of complaints to external regulatory authorities and internal FSCA divisions in accordance with relevant protocols and management of the debarment register. The person appointed to this...
Category: Customer Service Location: Sandown Salary: Market-Related If youre a solution-driven professional who thrives on resolving complex issues and delivering exceptional client experiences, this role is for you! Join a dynamic team where your expertise in complaints handling and problem-solving will play a key role in shaping client satisfaction and trust. Responsibilities: Resolve Client...
Job Location : Pretoria, Gauteng, South AfricaApplication Deadline : March 01, 2026 Job Description - OPFA is seeking to appoint a candidate who is results-driven, passionate about service delivery, thrives under pressure, respects deadlines, and is a team player with high levels of professionalism. Key Responsibilities: Complaint Intake & Support - Identify and correctly record parties to a...
Job Overview: The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA. Job Responsibilities: - Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage...
Are you- Excellent at handling complaints- Passionate about customer experience- Customer focused - an advocate for exceptional service- Always focused on making situations right for our customers- Someone who loves to problem solve- Great at building relationships with customers and colleagues If so.. then read on Ten is looking for passionate, motivated and resourceful individuals to join our...
What being part of the Sigma Family means for you:Head of Operations - UK BPO The Head of Department/Operations will oversee operations across key accounts, with a strong focus on UK Complaints. You will work closely with internal stakeholders, from the Senior Leadership Team (SLT) to Operational Managers at our Cape Town site, collaborating with training, analytics, resource planning, and...
Job Classification- Job Requisition: 140915- TA Specialist: Refilwe Falatsi- Closing Date: 14 July 2025- Location: Sandown, Sandton- Cluster: Personal and Private Banking | Nedbank Insurance | Client Experience- Please Note: Preference will be given to applicants from Underrepresented Groups Job Purpose- To log, investigate and respond to all client complaints received at Nedbank in line with...
The Complaints Officer is responsible for conducting investigations into complaints and the Code of Conduct. As team leader, the successful candidate will supervise the activities of staff members in the complaints department. This position reports to the Manager: Legal, Claims & Complaints. Team leadership and management of complaints investigation process Provide integrated functional...
Job Title: Case Handler (Complaints Handling and Recoveries) Reporting to: Case Management and Recoveries Lead / Head of Credit Location: Hybrid Role Overview This role focuses on managing a portfolio of customer cases, ensuring fair and timely resolution of complaints and effective recovery of outstanding loan balances. It is a varied and fast-paced position that requires excellent...
A franchise quick-service restaurant in Fourways is looking for a store manager. Ideal candidates should possess over four years of experience in fast food or quick service restaurant management. Strong general management skills are essential, along with the ability to oversee the complete store. We are looking for someone experienced with Mr D and Uber Eats platforms. The successful candidate...
Retail Manager Report to: Jeanette Du PlessisSeniority Level: ManagementType: Permanent Duties and Responsibilities: - Sales and Profitability: Setting and achieving sales targets, managing budgets, and analyzing financial records. - Team Leadership: Recruiting, training, supervising, scheduling, and appraising staff. - Operations: Managing inventory levels, ordering stock, and ensuring...
Regional Aftersales Manager (Vehicles) Our client produces vehicles in 14 countries and delivers them to customers in more than 150 markets worldwide. Become part of it and help develop new solutions with your curiosity and ideas. You can expect a diverse team that supports you and with whom you can grow together and develop your potential. Applications are invited from suitably qualified &...
Our client is renowned for delivering sophisticated escapes and creating exceptional guest experiences. Their growing portfolio within the luxury hospitality industry presents exciting career opportunities for positive, vibrant, and energetic individuals. The ideal candidate will thrive in this role by demonstrating flexibility, the ability to multitask efficiently in a fast-paced environment,...
Our client, a hotel based in Randburg is looking for a Restaurant Manager. Responsibilities: - Demonstrate through knowledge and ability the execution of the service steps - greeting guest, taking order, serving of food, wine etc. during operating hours. - Sense guest needs and quickly respond to maximum satisfaction (i.e., service co-ordination and timely execution). - Co-ordinate resources...
Sales manager/branch manager: The position is multi-faceted and includes the following disciplines: Management of the various facets within the company required for day-to-day operations, managing the business unit, managing and guidance of sales staff, management and cooperation with office and warehouse staff, interaction with other business units within the Group of Companies, stock control,...
This is a fast paced café based in the heart of Cape Town in the Western Cape. The successful candidate will be responsible for ensuring smooth store operations, excellent customer service, strong team leadership, and consistent brand standards in a high-volume environment. Candidate Responsibilities: - Oversee daily store operations, ensuring efficiency and consistency - Manage opening and...
A franchise quick-service restaurant in Clearwater Roodepoort is looking for a store manager. Ideal candidates should possess over four years of experience in fast food or quick service restaurant management. Strong general management skills are essential, along with the ability to oversee the complete store. We are looking for someone experienced with Mr D and Uber Eats platforms. The successful...
Established Restaurant in Meyersdal has a Restaurant management position available. Will consider candidates with 3 or more years Restaurant management experience. Looking for candidates with strong front of house management abilities as well as knowledge of back of house management. Applicants must be well spoken with good customer relations skills and must have the ability to deal with customer...
A new trendy Restaurant / Bar opening in Centurion is seeking a front of house manager. Candidates should possess at least three years of experience in a high-volume restaurant setting, along with a deep understanding of restaurant floor management. Strong communication skills are essential, as the role involves overseeing the entire Restaurant floor. Applicants should be articulate and have...