Contax360 BPO Solutions is a global leader in contact center services, offering exceptional customer care across diverse markets. We are expanding rapidly and seek an experienced Senior Operations Manager to oversee and optimize operations across our locations in Jamaica, the United States, and South Africa. Now hiring for: Senior Operations Manager Role Overview As Senior Operations Manager,...
First-level manager responsible for the performance, coaching, and development of a team of agents . Tasks Monitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. * Handle and de-escalate calls from highly frustrated or challenging customers. * Conduct regular 1:1 performance reviews and create development plans for team members. * Ensure...
Senior Operations Manager – BPO / Contact Centre Role Overview We are seeking an experienced Senior Operations Manager to lead and optimise large-scale contact centre operations within a high-performance BPO environment. This role carries full accountability for operational delivery, client SLAs, people performance, cost control, compliance, and continuous improvement across multiple campaigns...
We are working with one of the leaders in their field to assist them in the search for an inspirational Contact Centre Senior Operational Manager who has a demonstrable background in leading back office Customer Contact operations. Location: Durban, SA Working Hours: EST (4pm - 1am SA time) Essential background: Contact Centre leadership and experience in the leadership of Back Office...
Job Description Job Description: We are seeking a forward-thinking Contact Center Architect to lead the design and implementation of cutting-edge cloud-based contact center solutions. This role plays a critical part in shaping the future of customer experience by leveraging modern architectures, AI technologies, and multi-channel capabilities. Responsibilities Lead the design and...
EXL is seeking a highly experienced Senior Cloud Contact Center Architect to lead the design, implementation, and operationalization of enterprise-scale, cloud-based contact center solutions. This is a hands-on senior role, responsible for driving the future of customer experience by leveraging CCaaS platforms and multi-channel engagement to deliver scalable, customer-centric...
Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
Job Description Responsible for delivering high-quality customer service through telephone and digital channels, ensuring that customer queries are addressed promptly and resolved efficiently. Acts as a key point of contact to enhance customer satisfaction and support continuous service improvement. - Drive significant growth and profitability in the context of cost management. - Manage costs /...
JOB SUMMARY The Sales Agent at P3 People is responsible for initializing and managing relationships with customers, serve customers by selling products and meeting customer needs, converting leads to sales, planning and organizing daily tasks. Responsibilities & Duties The responsibility of the Sales Agent/Consultant is to convert leads to sales, ensuring quality on calls, pose accurate...
ABOUT THE ROLE The Multi-Skilled Agent is the first point of contact between Leroy Merlin South Africa and its customers across multiple service channels. The role is responsible for delivering effortless, high-quality service by handling queries efficiently and with empathy. Agents ensure accurate ticket management in Zendesk and adapt quickly to evolving customer service technologies and...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a dynamic and experienced Fixed-Term Onsite Contact Center Supervisor to oversee...
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...
International Contact Center Agent (UK) Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services. We are looking for a highly driven, focused, and detail-oriented Customer Service Administrator for one of our new award-winning clients specializing...
Our Client in the transport industry is seeking motivated Contact Centre Consultant Interns to join their team. This role offers a fantastic opportunity to develop your skills in customer service, communication, and problem-solving.Key Responsibilities:- Ticket sales- Handling Enquiries- Handling Complaints- Cash-ups- General Contact Centre Duties- Effective utilization of all systems used within...
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional inquiries. Key responsibilities may include but are not limited...
Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International) Strong staff management and...
Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
EXL is seeking a highly experienced Senior Cloud Contact Center Architect to lead the design, implementation, and operationalization of enterprise-scale, cloud-based contact center solutions. This is a hands-on senior role, responsible for driving the future of customer experience by leveraging CCaaS platforms and multi-channel engagement to deliver scalable, customer-centric...
A prominent business consulting firm in Cape Town is seeking a Vice President of Operations. This executive-level position focuses on ensuring seamless service delivery, optimizing operations for efficiency, and managing employee engagement and development. Ideal candidates will have strong experience in process improvements and business development strategies. The role is full-time and involves...
Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...