Are you passionate about travel and customer service? One of our international cruise line clients is looking for experienced Contact Centre Agents to join their dynamic team in Johannesburg. If you have a background in reservations, sales, or the travel industry, we’d love to hear from you! Requirements: - Matric (Grade 12) - Diploma in Travel & Tourism - Minimum 2 years of contact center...
Call Centre Agent (Hospitality) Are you looking for a Call Centre role? Are you available immediately? We are expanding our operations and are looking for Call Centre agents who can join our International Contact Centre based in Cape Town. KEY RESPONSIBILITIES: - Average of 60-70 calls a day per agent - Provide support for general hotel reservations, including new bookings, cancellations,...
Company Overview: Zarcomm Innovations is a leading technology and solutions provider specializing in contact centre services. We are committed to delivering exceptional customer experiences through our state-of-the-art contact centre division, Zarcomm BPO. As a Contact Centre Agent at Zarcomm BPO, you will have the opportunity to work in a dynamic and fast-paced environment, supporting our...
Overall Purpose Of The Job The Contact Centre Agent serves as the primary point of contact for SACAA clients, delivering prompt, accurate information and ensuring outstanding customer experience in line with our Service Level Agreements (SLAs). Contact Centre - Client Engagement & Enquiry Management- Handle 50-70 inbound calls daily, courteously and efficiently.- Log and track all client...
Contact Centre Agent Jones Radiology Adelaide, SA Customer Service - Call Centre (Call Centre & Customer Service) Casual/Vacation, Full-time, Part-time Add expected salary to your profile for insights About Us Jones Radiology is a doctor-owned and operated medical imaging practice with a century of expertise in diagnostic and interventional radiology across South Australia and Alice...
The primary function of the Senior Agent: Inside Sales is to proactively engage with potential customers telephonically and promote products and/or services offered by the Company with the aim of generating sales and increasing revenue. These agents work in a contact centre environment and are responsible for making outbound sales calls to prospects or receiving inbound calls from interested...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : March 01, 2026 Job Purpose - To provide professional, accurate, and timeous assistance to SafetyCloud clients by handling enquiries, managing course bookings, and delivering high-quality customer service that supports SafetyCloud’s training and compliance offerings. - This is a remote position based in Durban. Key...
The purpose of this role is to ensure the Contact Centre can support our vendors optimally while the business drives growth. This includes improvement of overall SLAs and reduction in abandoned calls. Also, to be better staffed during outages which have a negative impact for more than a day once resolved. Key Responsibilities include, but are not limited to: - Managing interactions (mail,...
Primary PurposeMinimum RequirementsREQUIRED MINIMUM EDUCATION AND TRAINING- Matric- RE 5- FAIS recognized qualification or equivalent is preferredREQUIRED MINIMUM WORK EXPERIENCE- 1 - 2 years relevant experience in a Customer Contact Centre environment- Knowledge of customer service practices and principlesTECHNICAL COMPETENCY REQUIREMENT- Knowledge of regulations and compliance function related...
The role: The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents. This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise...
Your responsibility is also to project a professional company image through voice and online interactions. Job Responsibilities: - Providing customers with the organization’s service and product information - Handling and resolving customer complaints regarding product sales to customer service problems. - Recording details of comments, inquiries, complaints, and actions taken - Manage and...
Conducting high quality telephonic interactions with voters- Professionally obtaining voter information- Meeting daily targets relating to the relevant campaignsMinimum requirements:- National Senior Certificate or equivalent- Experience in a call centre- Proficiency in English and at least one other official language- Knowledge of Party systems (advantageous)- Computer literacy in MS Office...
Your Purpose....- The purpose of this role is to sell to prospects in line with the sales strategy and to support the business goals- Do the best work of your life by enabling experiences that help people live an active life- To make exercise irresistible- To focus on giving members an irresistible experience Your Duties & Responsibilities- To always do your bit towards achieving our strategic...
Job description Requirements § Matric is compulsory § Strong communication skills § Presentable § Clear criminal record Duties and Responsibilities - Answering phones from customers professionally and responding to customer inquiries and complaints - Researching required information using available resources - Handling and resolving customer complaints regarding product sales to customer...
Dotsure Motor Accounts Handler – George, Western Cape Join the Dotsure Team, as our office bound Business Developer! Do you love the art of “doing a deal? And do you thrive on building strong business relationships? Do you like the idea of networking and making a positive impact to all the Business Partners you work with? What about having an interest in all things car related; like M3’s ,...
Engineering Manager - Contact Centre Platforms Lead the transformation of high-volume contact centre ecosystems at scale Remote role with global impact across customer experience platforms About Our Client Our client a global technology company delivering high-performance software solutions. Focused on engineering excellence and collaboration, they partner with clients to solve complex...
Primary Purpose This position aims to maintain and improve customer service quality at Bidvest Bank's Customer Call Centre. The Quality Assessor monitors customer interactions for compliance and service standards, gives feedback and coaching to agents, and analyses performance trends. They generate quality reports, advise management on system effectiveness, and recommend improvements to enhance...
We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards. - Oversee team...
Key Responsibilities:- Inbound Calls - Receive and direct incoming client calls to the correct department.- Client Support - Assist clients with queries and provide professional service.- Call Routing - Act as a switchboard, referring clients to the right contacts.- Query Logging - Resolve and log client queries accurately and timeously.- Client Relations - Build strong relationships with clients...
Job Purpose: The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets. Monitor performance through bookings, phone reports, and monthly Key Performance Assessments, providing coaching and counselling as...