Contact Centre Manager jobs in Midrand

Key Responsibilities:- Inbound Calls - Receive and direct incoming client calls to the correct department.- Client Support - Assist clients with queries and provide professional service.- Call Routing - Act as a switchboard, referring clients to the right contacts.- Query Logging - Resolve and log client queries accurately and timeously.- Client Relations - Build strong relationships with clients...

Overall, Purpose of the Job To improve the customer experience and customer satisfaction index by handling customer enquiries, resolving issues and supporting the team in delivering high-quality service. Customer Service- Assist customers with enquiries regarding products and services, and account information.- Accurately record and update customer details in the CRM system.- Escalate complex...

Our client based in Isando, Johannesburg is seeking a Data Centre Manager to join their team. The Data Centre Manager is the leader of data centre operations, responsible for 24x7 operations of the data centre facility, in accordance with industry best practice and company policies & standards. The incumbent manages and supervises teams of employees within the Data Centre. The role is required to...

Detail:Main functions of the Job: Perform regular equipment inspections to identify and address potential issues proactively.Oversee 3 yearly electrical maintenance shutdown to ensure time efficiency and appropriate level of maintenance at Energy Centre and MV level.Drive the transformation from preventative maintenance to condition-based maintenance.Make recommendations on which electrical...

Your responsibility is also to project a professional company image through voice and online interactions. Job Responsibilities: - Providing customers with the organization’s service and product information - Handling and resolving customer complaints regarding product sales to customer service problems. - Recording details of comments, inquiries, complaints, and actions taken - Manage and...

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Applications welcome and NO EXPERIENCE IS REQUIRED FROM...

Job Description Under minimal supervision, to manage and lead large multinational clients under Global Compliance Outsourcing. - Ability to assist Multinational clients without minimal support - Is confident to present and lead with client discussions - Ability to manage difficult conversations with clients and know when to bring in the Partner or AD to support - Through the effective working...

Facilities Manager The Facilities Manager is responsible for establishing work procedures and processes for the all technical, soft services and business support functions. The incumbent will also assume overall accountability for planning, scheduling, monitoring and executing all maintenance related aspects, building information management systems, planned inspections and auditing of...

To ensure that staff utilise automated point of sale system to its full potential.- To oversee and monitor document processing with the Logistics Staff.- Authorise the release of amended stock transfers.- Review status of transfers per depot and speed of response.- Monitor the frequency of depot request amendments and report thereon.- Oversee control of 3rd party supplier consignment stock.-...

Job Overview:Application Deadline: 8 November 2025Job Location: Centurion, GautengJob Title: Property Centre ManagerSalary Offer: R20,000Education Level: CertificateJob Level: ManagementMinimum Experience: 3 - 5 YearsProperty Centre Manager position available in Centurion.:A Property Centre Manager position is currently available in Centurion.Salary: R20 000 gross (Higher salary negotiable if...

Position Overview: The Data Centre Manager will play a pivotal role in the maintenance, support, and deployment of all hosting solutions and associated support services. Responsibilities include managing Active Directory, maintaining corporate systems, overseeing monitoring systems, and ensuring business continuity. Key Responsibilities: - Coordinate operational changes across all...

Listing reference: 020445Listing status: OnlinePosition summaryIndustry:FMCG & Supply ManagementJob category:DistributionLocation:CenturionContract:PermanentRemuneration:Market relatedEE position:NoAbout our company- Clicks GroupIntroduction- Clicks Centurion DC is on the hunt for an exceptional Picking Departmental Manager, who will be responsible for the co-ordination of operational activities...

Application of Incident Management Systems and processes with the aim of reducing travel times of road users as well as minimise occurrence and improve TMC responsesEnsure that Key Performance Indicators (KPIs) and timelines are met and improved upon (in collaboration with Supervisors and Training Coordinator) through quality control and monitoring measures put in placeDay-to-day management of...

Office Manager (Sales, Marketing & Operations) Company: LeadGurus KSG Location: Midrand, Gauteng (In-Office) Salary: R8,000.00 per month (Negotiable based on experience) Reporting to: LeadGurus KSG Job Summary LeadGurus is seeking a dynamic, senior-level Office Manager to drive our daily operations and client engagement. This is a multi-faceted role for a professional who understands the...

Overview: The Senior Network Services Manager is responsible for leading, developing, and optimizing International SOS’s regional network of medical, security, aviation, and logistics providers. Based in the Johannesburg Assistance Centre, this role ensures the regional provider network is high‑quality, cost‑efficient, compliant, and fully aligned with business needs across all service...

Role purpose:The purpose of this role is to conduct day to day management of all Telesales outsource Business Partners, in a manner that is in line with excellent service delivery that provides an unmatched experience for Vodacom CustomersYou will be responsible for identifying retention improvement opportunities by developing a deep understanding of customer behavior.You will develop data-driven...

One of the prominent leaders in the logistics sector is seeking experienced, client orientated and target driven customer service / call centre staff with a great track record to join their team. Position Overview We are seeking a Customer Service Call Centre Representative to join the logistics team. The role involves handling customer inquiries, resolving issues, and ensuring smooth...

We are looking for seasoned Team Leaders to join our dynamic team in our inbound customer service and sales contact centre Role Purpose To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and coaching. Responsibilities: - Running and...

Overall Purpose Of The Job The Contact Centre Agent serves as the primary point of contact for SACAA clients, delivering prompt, accurate information and ensuring outstanding customer experience in line with our Service Level Agreements (SLAs). Contact Centre - Client Engagement & Enquiry Management- Handle 50-70 inbound calls daily, courteously and efficiently.- Log and track all client...

ABOUT THE ROLE The Multi-Skilled Agent is the first point of contact between Leroy Merlin South Africa and its customers across multiple service channels. The role is responsible for delivering effortless, high-quality service by handling queries efficiently and with empathy. Agents ensure accurate ticket management in Zendesk and adapt quickly to evolving customer service technologies and...