Job Classification Requisition -137989- Melissa Cloete Location: - Johannesburg (On-Site 5 days a week) Cluster: - Nedbank Wealth Cluster - High - Net-Worth Division Closing Date: 21 February 2025 Employment Equity Statement- Preference will be given to Applicants from Underrepresented Groups- Job Family- Sales and Services- Career Stream- Call Centre (Service)- Leadership Pipeline- Manage...
Purpose:You will be responsible for planning, overseeing and leading projects from ideation through to completion. Oversee all aspects of projects. Set deadlines, assign duties, monitor, and summarise the progress of the project. Prepare reports for upper management regarding the status of the project. Manage a number of client accounts to ensure clients remain happy, satisfied with our service...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...
We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards. - Oversee team...
ER24 Contact Centre 124 | Rivonia | South Africa Closing date: 19/12/2025 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: Workplace Type: On-site Permanent Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB To lead, manage and guide a team to reach...
Bring your possibility to life! Define your career with us- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To provide advice and support in the...
Equity Statement :Preference will be given to suitably qualified Applicants who are members of thedesignated groups in line with the Employment Equity Plan and Targets of the Organisation/OperatingDivision. Alternative Application Methods: (Completed Curriculum Vitae to be submitted) Post:E-mail:Fax:before the closing date of the advertisement. Note: if you have not been contacted within 30...
Requirements: - Grade 12 - A Diploma/Certificate in Supervisory Management Diploma/Certificate - Knowlege in National Deals, Effective Team Management, DPS, Product Knowledge (Building and Automotive) - 4 years overall experience required for the role - 2 years of the overall experience should be as a second in charge (2IC) to a Team Leader Responsibilities: - Ensure agent and team achievement...
Key Responsibilities- Monitor and manage daily, weekly, and monthly reports, including:- Team performance (punctuality, phone and ticket SLA)- Root cause analysis (query types, recurring vendor issues)- Major outages impacting the Contact Centre- Voucher reversal tracking- Identify operational inefficiencies and implement corrective actions- Compile and manage staff rosters (leave, training,...
Job description Requirements § Matric is compulsory § Strong communication skills § Presentable § Clear criminal record Duties and Responsibilities - Answering phones from customers professionally and responding to customer inquiries and complaints - Researching required information using available resources - Handling and resolving customer complaints regarding product sales to customer...
Job Purpose To produce and supply regulatory reporting requirements for the CIB business unit contributing toward the bank and the group requirements to SARB-PA as well as internal stakeholders. To perform financial analysis on business data in order to influence and communicate effectively with stakeholders by adding value to the business's financial management strategy. Job Responsibilities-...
Assistant Store Manager - Clicks Protea Gardens Listing reference: click_019139 Listing status: Under Review Apply by: 5 February 2025 Position summary Industry: Wholesale & Retail Trade Job category: FMCG, Retail, Wholesale and Supply Chain Location: Soweto Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group Introduction Are you...
Campus Director (P5) (Facilities Management: Soweto Campus) Advert reference: uj_002037 Advert status: Online Apply by: 8 August 2025 Position Summary Job category: Education and Training Campus: Soweto Campus Contract: Permanent Remuneration: Market related EE position: EE Level: Senior Introduction The University of Johannesburg (UJ) is a vibrant and cosmopolitan institution, guided...
What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for...
At Altron Digital Business , we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business. Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow. We're committed to providing the best solutions to save money and help our clients' business grow with a robust IT ecosystem that...
#SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Finance and Insurance Business Manager Minimum Requirements - Minimum 3 Years' Experience in a similar role with a proven Track Record - Must be able to handle an average of 45 Units per month - Must be able to perform against Targets - Matric Certificate - NQF 4 Retail or Short-Term Insurance Qualification with a minimum...
Job Purpose: The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets. Monitor performance through bookings, phone reports, and monthly Key Performance Assessments, providing coaching and counselling as...
The purpose of this role is to ensure the Contact Centre can support our vendors optimally while the business drives growth. This includes improvement of overall SLAs and reduction in abandoned calls. Also, to be better staffed during outages which have a negative impact for more than a day once resolved. Key Responsibilities include, but are not limited to: - Managing interactions (mail,...
Listing reference: click_019138 Listing status: Online Apply by: 5 February 2025 Position summary Industry: Wholesale & Retail Trade Job category: FMCG, Retail, Wholesale and Supply Chain Location: Soweto Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group Introduction Are you passionate about retail and service excellence? Are you...
Job category: Other: FMCG, Retail, Wholesale and Supply Chain Location: Soweto Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group Introduction Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has...