The GM: Home Customer Operations Lead is responsible for steering the Group’s home broadband service delivery and CX strategy, ensuring alignment with organizational objectives. The role will ensure seamless delivery of home services and exceptional customer experiences leading to consistent, high-quality service from order to activation, usage, and support. The incumbent will be responsible for...
It’s fun to work in a company where people truly BELIEVE in what they’re doing! What You Will Do - Analyze market and customer information and use available data tools to develop a customer specific sales strategy which is translated into robust sales activities. - Develop and manage a customer plan and defined customer activity grid for the channel / customer and communicate to all...
Spitz Group is seeking a Store Manager to lead a premier luxury store, delivering an outstanding customer journey and maintaining premium brand presentation. You will manage a passionate team, drive sales, and uphold high service standards to reflect the brand’s prestige. You will report to the Regional Manager and work with permanent and flexi staff to achieve business targets and impeccable...
Epiroc in South Africa seeks a Regional Process & Continuous Improvement Lead in Boksburg to drive operational excellence in Customer Care for Southern Africa. You will standardize processes, document workflows, and lead improvement programs across functions to enhance customer experience. Key responsibilities include audits, KPI reporting, and cross-functional initiatives, plus rolling out...
The role: The Ignition Group is a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services. Our Employees are encouraged to recommend innovative business and operational ideas, and we strive to make each Employee's journey to success as exciting and engaging as possible. The Customer Care Campaign Manager takes pride in providing the best...
Pacific International Lines (PIL) invites applications for a Reefer Customer Service Supervisor to lead national reefer customer service operations, ensuring temperature-controlled cargo handling and cold chain integrity while upholding compliance and service standards. The role requires 5–7 years in shipping/logistics with a focus on reefer cargo and 2–3 years in a supervisory capacity. PIL...
We’re looking for a Key Account Manager (Rentention & Customer Success) South African merchant churn in digital payments is rarely about price. It is almost always about neglect. Our Key Account Manager (KAM) role exists to completely change that narrative. We want to ensure that our most valuable merchants feel known, deeply supported, and fiercely valued. This is a critical Horizon 1 role....
Vodacom is seeking a Senior Specialist for Social Media Marketing to contribute to and implement the social media content and service strategy, focusing on community management and customer experience across digital touchpoints. The role will drive engagement, self-service adoption and sales conversions, and lead Vodacom’s journey to world-class digital marketing. The ideal candidate will have...
Eskom Holdings SOC Ltd is seeking a Senior Manager: Retail- Distribution (Eskom Academy of Learning) to lead delivery services for predefined customers and provide value-adding products and services to segmented and subsidised customers. Reporting to the General Manager Operations, this role sits in GP-Retail within the Gauteng Cluster. The position requires a B Degree or B Tech at NQF7,...
Clicks Group is seeking an experienced Store Manager to lead a high-performing store in Ballito. You will manage daily operations, drive sales, control costs, and ensure excellent customer service while developing a motivated team. The role requires strong financial acumen, leadership skills and the ability to implement brand standards. Permanent position with full-time hours, reporting to Area...
Context The broadband market in Africa is rapidly evolving, with increasing demand for high-speed, reliable internet access driven by digital transformation, remote working, and the growth of the digital economy. MTN Group’s home broadband services, particularly FTTH and FWA, are integral to the company’s strategy of connecting the continent with world-class broadband solutions. Global...
Minimum Requirements: - N6 Electrical Engineering, Diploma in Electrical Engineering, or equivalent qualification. - Project management qualification advantageous. - Minimum 3-5 years' experience within the electrical, lighting, or related industry. - In possession of a valid, unendorsed driver's license. - Must be willing and able to pass a full medical examination, including a drug test as...
It's fun to work in a company where people truly BELIEVE in what they're doing! You are accountable for developing, implementing and managing a defined regional customer or portfolio of customers’ strategy that is aligned to the national customer strategy. You own the customer relationship and use it to maximise and capitalise on sales opportunities. In close collaboration with the Marketing,...
Absa Bank Limited is seeking a senior leader to shape the future of customer experience, designing journeys with the customer at the centre and driving service excellence across channels. The role requires 10-15+ years of senior leadership in CX, with proven ability to translate insights into action, lead cross-functional teams, and deliver measurable customer and commercial outcomes in...
FirstRand Bank Limited is seeking a Branch Delivery Sales and Service Team Leader to guide the sales and service team, drive target achievement, and ensure compliant, customer-centric service in a dynamic branch environment. You will lead, coach, and develop a high-performing team, embed governance, monitor performance, and focus on delivering exceptional customer experiences across product...
Absa Bank Limited invites an experienced leader to shape the future of customer experience in Johannesburg. The role focuses on designing customer-centered journeys, driving service excellence, and delivering measurable business impact through loyalty, efficiency, and sustainable growth. The ideal candidate brings 10-15+ years in senior leadership within financial services or consumer-focused...
When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2026. Role Purpose/Business Unit: - To perform a hybrid function covering both operational as well as operational support activities. - To lead and coordinate Staff Cellular & Onboarding projects, strategic initiatives, governance reporting, and process...
Select how often (in days) to receive an alert: With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you're fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our...
MTN Uganda Foundation is seeking a senior leader to drive service delivery and customer experience across MTN’s home markets. The role includes defining the CX strategy, overseeing end-to-end home broadband journeys from order to installation, and governing service quality with data-driven KPIs. The ideal candidate will have 12+ years in telecom or related digital services, strong leadership and...
Ignition CX in Durban is seeking a Customer Care Campaign Manager to oversee the daily operations of the customer care campaign. The role involves leading Team Leaders, managing attendance and leave, and driving performance through coaching and development plans. You will ensure procedural adherence, deliver regular performance reports to management, and coordinate training and incentive...