customer experience manager jobs in South Africa

A leading recruitment agency seeks an experienced Store Manager in Alberton, South Africa. The ideal candidate will oversee store operations while providing exemplary customer service through effective staff management and product showcasing. Applicants should have at least 5 years of retail management experience, proficiency in MS Office, and strong communication skills. The role demands...

A global logistics leader is seeking a Customer Services Manager in Durban to oversee a national customer service team. This role involves managing customer queries, enhancing customer satisfaction, and ensuring high service standards. The candidate should possess a relevant tertiary qualification, experience in shipping management, and strong leadership abilities. The position requires excellent...

Your Purpose - To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable - To drive a social wellness club by having a natural service orientation with a deep passion for wellness and desire to make a positive difference every day - The...

A leading retail company in South Africa seeks a dedicated Store Manager to drive sales performance and enhance customer satisfaction. The ideal candidate will have at least 3 years of retail experience, including 1 year in a leadership role. Responsibilities include managing stock losses, executing merchandising strategies, and developing staff. Join a dynamic team passionate about service...

A leading retailer in South Africa is seeking an Assistant Store Manager in Edenvale. This role supports the Store Manager in driving sales, achieving financial targets, and ensuring customer satisfaction. The ideal candidate will have experience in retail/FMCG and a relevant qualification, with strong financial management and communication skills. Join a dynamic team committed to service...

A leading retail company in Johannesburg is seeking an experienced Assistant Manager. This role involves driving store performance, ensuring exceptional customer service, and leading a dynamic team. The ideal candidate should have proven retail management experience, strong leadership abilities, and a passion for customer service. This position offers a rewarding environment focused on...

A leading provider of mining safety solutions is seeking a team leader to manage customer service operations. This role involves inspiring a team, addressing complex customer inquiries, and developing processes to enhance service delivery. Candidates should excel in performance monitoring and reporting while working in a dynamic environment. Experience in managing customer service teams is...

A leading financial institution is seeking a dynamic Product Manager to join its MVNO team. The role focuses on delivering customer-centric solutions and managing innovative product offerings within a fast-paced environment. Candidates must have a relevant bachelor's degree and 5-6 years of experience in product management, with proven skills in stakeholder engagement and data analysis. This...

A leading retail company is seeking a dynamic Store Manager in Alberton, South Africa. The successful candidate will oversee store operations, ensuring exemplary customer service and efficient staff management. Responsibilities include scheduling tasks, maintaining bank balances, and preparing reports. Required qualifications include Grade 12/Matric and 5 years of retail management experience....

A retail company in Cape Town is looking for a vibrant Store Manager to lead daily operations, ensure excellent customer service, and maintain effective stock management. The ideal candidate will have at least 3 years of experience in a managerial role, strong sales and service management capabilities, and the ability to develop and train staff. This position is full-time and offers a dynamic...

In this role, your primary responsibilities will include: Responsibilities - Deliver post implementation training on our software to both new and existing clients when required - Managing, maintaining, and building existing client relationships - Lead point of contact for all customer account management matters - Providing solutions to new and existing clients - Analysing clients’ systems and...

A leading higher education institution is seeking an IT Service Manager to oversee national service operations across all campuses. This full-time role focuses on ensuring service level agreements are met and improving customer experience. Candidates should have experience in managing IT operations in an educational environment. The position offers permanent employment with opportunities for...

A diversified retail company in Cape Town is seeking a Store Manager to drive turnover, manage stock losses, and oversee people management. The ideal candidate will have at least a Matric certificate and 3 years of retail experience, including 1 year in leadership. Strong skills in customer service, leadership, and negotiation are essential for success in this role. Join us to make an impact and...

A global retail brand in Gauteng is looking for an Assistant Store Manager to support the Store Manager in creating great customer experiences and driving business success. This role involves building a culture of development within the team and advocating for positive community impacts through the Cotton On Group Foundation. The ideal candidate will have strong leadership skills, commercial...

A dynamic retail company in Pretoria is seeking a Store Manager who is passionate and results-driven. The ideal candidate will have at least 2 years of experience as an Assistant/Store Manager, possess excellent leadership and customer management skills, and demonstrate attention to detail and a sense of urgency. If you're ready to take your career to the next level in a vibrant work environment,...

A fast-growing technology company is seeking a proactive Customer Support Manager to enhance their support function. The role focuses on leading a high-performing team, refining support processes, and ensuring unmatched customer service. Responsibilities include mentoring team members, managing daily operations, and collaborating across departments. Candidates should possess strong leadership...

An international retail group is seeking a Store Manager for their Sportscene brand in Springbok, South Africa. The role involves driving sales, managing operations, leading staff development, and ensuring excellent customer service. Candidates should have a Matric certificate and at least 3 years of retail experience with a focus on leadership. Join a dynamic team and play a crucial role in...

Location Gauteng Regional Office, Lanseria, South Africa (hybrid with regular travel to regions and stores nationwide) Role Purpose To own the design, execution and continuous improvement of Cash Crusader’s fully internal national Mystery Shopper Programme across all corporate and franchised stores, while building and maintaining a robust, transparent employee and store performance ranking...

A leading global retailer is seeking a Store Manager for their Midrand location. In this role, you will cultivate a team-oriented culture, focus on customer service excellence, and drive business growth. The ideal candidate will have a strong background in retail management, with a passion for developing team members and enhancing customer experiences. Join a diverse team that values inclusion...

A leading retail company in Cape Town is seeking an Assistant Store Manager to enhance service excellence and drive sales. This role involves supporting the Store Manager with daily operations, customer loyalty initiatives, and staff management. Candidates must have at least a Grade 12 education, a relevant degree is preferred, and two years of assistant management experience. Strong financial...