Escalation Manager jobs in Parow

Key Responsibilities: - Lead, mentor, and manage branch staff across sales, service, and administration. - Drive sales growth, business development, and client relationships. - Manage day-to-day operations, budgets, and financial performance. - Ensure compliance with safety regulations and company policies. - Maintain high levels of customer satisfaction and resolve escalated issues. - Provide...

Job Title: Exhibitions & Promotions Manager-Retail (Non-GLA) Location: City of Cape Town, Cape Town, Parow Primary Industry Property and Real Estate Secondary Industry Sales Salary ZAR ZAR Per annum Benefits Provident Fund, Short term & Long term incentives Purpose of Job To identify and promote opportunities to generate revenue from non-gross lettable areas across the entire...

Operations Manager Role Purpose The purpose of this role is to oversee, manage, and optimise all operational activities across the business to ensure efficient execution, consistency, and alignment with strategic objectives. The Operations Manager is responsible for translating strategy into execution, improving operational performance, and ensuring teams, processes, and resources work...

Roles and Responsibilities Operational Management: - Oversee activation running 9 hours daily, 5 days a week. - Manage opening/closing procedures. - Ensure equipment, infrastructure, and assets are functional, safe, and premium in presentation. - Manage stock, consumables, POS, and daily operational controls. - Enforce all safety and compliance standards. Technical Oversight: - Operate and...

KEY RESPONSIBILITIES: - Manage and oversee the full debtors/accounts receivable function, including invoicing, allocations, collections, and reconciliations - Ensure accurate and timeous invoicing in line with transport contracts, rate cards, PODs, SLAs, and supporting documentation - Monitor debtor age analysis and actively manage overdue accounts to reduce debtor days and bad debt exposure -...

Industry: Transport / Logistics Location: Durbanville Employment Type: Full-time Reporting Line: Head of Finance A well-established transport and logistics organisation is seeking an experienced Debtors Manager to take full ownership of the accounts receivable function within a fast-paced operational environment. The role combines strong financial control with people management and requires a...

Purpose: The purpose of this job is to drive sales growth and profitability in an assigned territory by selling products and services, sourcing new customers, and building strong relationships. This role aims to achieve customer satisfaction, sustainable business growth, and profit margins through effective sales strategies and excellent customer service. KEY RESPONSIBILITIES: - Lead and manage...

Service Desk Analyst - Ticket Queue Dispatcher Main Responsibilities: - Monitoring the queues and assign the incidents before missing Response time SLA - Categorizing whether a ticket is an incident or request - Populating mandatory fields in the ticket form through initial triage before assigning to an engineer - Monitoring Dashboards and initiating appropriate action - Creates forms for known...

If providing a high level, high-quality service role to corporate clients, in Service Management is the exposure you are looking for then Jurumani Solutions is the right place for you! Offering an environment where a strong customer service focus and the practice of working with the latest technologies and systems are believed to be fundamentally useful to both the Client and Jurumani Solutions....

Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and...

.:When it comes to growing Talent, we're number 1. The number 1 Top Employer in South Africa.Certified by the Top Employer Institute 2024. Role Purpose/Business Unit:This role will lead and direct the sales, commercial and go to market strategy function. This pivotal role will cover strategic partnerships and platforms. Success is measured by the ability to create sustained revenue growth and...

Support Desk Manager Location: Century City, Cape Town (In-office)Salary: R600,000 - R840,000 CTC per annum Benefits: Medical aid contribution We’re looking for an experienced Support Desk Manager to take ownership of a busy 24/7 support operation. This role suits someone who thrives in a technical environment, can lead from the front, and knows how to keep both customers and teams running...

We are hiring a Sales Manager with a manufacturing/technical/steel background. Position available from Jan/Feb 2026 As a Sales Manager, you will be responsible for developing and implementing sales strategies, leading a team of 7 sales reps (internal and external), and ensuring targets are met. Minimum Requirements: - Grade 12 - Solid experience managing/supervising others - Technical sales...

Digital Commerce: Product Delivery & Release Manager Purpose Summary The Product Delivery & Release Manager orchestrates multiple releases and dependencies across teams, focusing on timelines, quality and delivery consistency with emphasis on coordinated roll out of digital products. Plays a pivotal role in the end-to-end delivery and release lifecycle of key product features. Acting as the...

About the position Herotel Business is looking for skilled Key Account Managers to create long-term, trusting relationships with our enterprise clients. The role is to oversee a portfolio of Enterprise Business customers, process new business and build direct relationships with Enterprise clients. The Key Account Manager will also work closely with internal teams to leverage the Enterprise...

Introduction- Momentum Health, an entity of Momentum Group, delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximize lifetime client value. We build and maintain a culture of innovation,and create value through unique insights into how to achieve specific outcomes by using a defined set of Health capabilities.Disclaimer- As an...

Manage team performance Provide effective coaching and constructive feedback to subordinatesTake customer service and escalation when neededHolds team huddle/coaching session/goal-setting/one on one as needed/requiredHandles escalated requests and researches answers posted by associates to ensure customer satisfactionReviews and analyzes performance data, creates action plans and monitors...

Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

ASSISTANT FUND MANAGER - Century City, Cape Town, SA Global Investment Firm is offering this lucrative career opportunity within their dynamic Fund Management team of professionals. Competitive Package on Offer! One would describe you as displaying entrepreneurial insights and skills with the ability to mentor and coach team members whilst effectively meeting and managing project...

Service Delivery Manager Location: Century City, Cape Town (Onsite)Salary: R840 000 - R1 140 000 CTC per year Benefits: Medical aid contributionTravel: USA trips 2-4 times per year We’re looking for a seasoned Service Delivery Manager to lead the delivery of IT services for global clients in the mining and construction industries. This role is hands-on, client-facing, and central to keeping...