ENVIRONMENT: PROVIDE exceptional technical customer support as the next Systems Engineer sought by a Customer Experience Tech Specialist to join its team. Your role will include Linux Server Administration, VICIdial support and configuration, Genesys Cloud CX implementation and support & Qcontact implementation and support. Applicants must have Matric/Grade 12, an IT Diploma and Certifications...
We are seeking a Senior Business Analyst to play a critical role in the replacement of an existing SAP call centre/customer support platform with a more sophisticated AWS-based call centre solution. This is not a documentation-only BA role. This person will be driving business process redesign, shaping how future customer engagement and customer service operations work across the Group. The new...
A leading digital bank in South Africa is seeking a Predictive Dialler Specialist to join the team on a 6-month contract in Sandton. Job Summary We are seeking an experienced Predictive Dialler Administrator to manage and optimize outbound and inbound calling campaigns for a banking client. The role focuses on improving contact efficiency and agent productivity while ensuring strict compliance...
Primary Purpose This position aims to maintain and improve customer service quality at Bidvest Bank's Customer Call Centre. The Quality Assessor monitors customer interactions for compliance and service standards, gives feedback and coaching to agents, and analyses performance trends. They generate quality reports, advise management on system effectiveness, and recommend improvements to enhance...
Listing reference: track_ Listing status: Online Apply by: 8 December 2025 Position summary Industry: IT & Internet Job category: Psychology Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Tracker Connect requires the expertise of a Psychometrist to manage all aspects of the psychometric assessment process to ensure the appropriate...
Overview Ten exists to become the world’s most trusted service provider. As Workforce & Operations Manager, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short, medium, and long-term time periods. Supporting a large global operation with constantly changing volume,...
Key outputs/accountabilityMust provide great entertaining radio while on air. Must also do necessary preparation, including the compilation of the programme, which shall include the following:Check whether the studio is readyControl the desk which to ensure that the programming content is broadcast to the station’s programming format and professional standardEnsure that all the commercials are...
Company DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
About KeenAt Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative,...
Functieomschrijving The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their...
Job Title: WFM Associate Director - South Africa Job Description The WFM Associate Director is responsible for overseeing all aspects of workforce planning, real-time management, and resource optimization across South Africa. The successful candidate will provide leadership to an accomplished workforce management team, collaborate with various departments, and shape the direction of the WFM...
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. Our journey at Betway Africa started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an...
About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. We believe success is built through strong...
ABOUT GENESIS In a world undergoing convulsive technological and political change, Genesis partners with key actors to deliver urgent, lasting impact in critical areas. Genesis, an impact consultancy founded, incorporated and headquartered in Africa, has worked in 52 African countries and more than 100 countries globally. Uniquely, Genesis is focused on the Young World - the arc of countries...
JOB DESCRIPTION Battelle delivers when others can’t. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi-national corporation, a small start-up or a government agency. We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and...
SBM Africa Expansion City: Johannesburg We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment...
Principal Resource Geologist Black Cat Syndicate Limited Perth WA Mining - Exploration and Geoscience (Mining, Resources and Energy) Full time Add expected salary to your profile for insights About Black Cat Syndicate This is an exciting time to join Black Cat Syndicate Limited. We’re not just mining gold — we’re building a team where people matter, voices are heard, and careers are grown....
Role Purpose The Business Analyst’s (BA) primary role will be to support customers, Sales, and Customer Success Managers in the Cape Town region, with a focus on contact centre and customer service environments. The role will involve understanding customer needs and business requirements and translate these into deliverable customer solutions that will provide tangible business benefits to...
Company Description: About Deloitte Africa Consulting Services Innovation, transformation and leadership occur in many ways. At Deloitte Consulting, our ability to help solve clients’ most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help lead in the markets where our clients compete. Our professionals help clients identify and...
Overview As Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you will use data, scheduling and forecasting tools to...