The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while...
A leading hospitality group in Cape Town is seeking a Guest Relations Manager to oversee all guest interaction aspects. In this role, you will ensure that every guest receives exceptional service, addressing their needs and complaints effectively. The ideal candidate will have a Matric certificate, experience in front office roles in hotels, and excellent communication skills. This role provides...
La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a complete experience and a perfect stay". MAIN...
Company Description Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will truly find yourself, they all share a common ambition: to keep innovating and challenging the...
Overview SPA GUEST RELATIONS OFFICER (live-in) 5* LUXURY LODGE - Ladysmith (KZN) - South Africa STARTING DATE: ASAP / February 2026 REPORTS to: Spa Manager Operating Hours - Monday - Sunday (Shifts apply) - 09:00am - 18:00pm (may be adjusted based on occupancy / seasonal demands) - Leave cycle - 21 days ON / 7 days OFF Salary & Company Benefits - R9,000 Basic Salary per month (Based on...
Job Advert Summary Queen Victoria Hotel is searching for a fixed term Guest Relations Officer who will be responsible for providing an exceptional guest experience by ensuring every interaction is warm, professional, and efficient. The Guest Relations Officer acts as the face of the hotel, maintaining high service standards, handling guest requests, and ensuring seamless coordination between...
Job Purpose The Guest Relations Manager is responsible for the monitoring, team management and delivery of a welcoming customer experience at the Front Desk / Concierge, Porte Cochere and across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience...
The Guest Relations and Support Specialist consultant plays a vital role in ensuring a seamless travel experience for Singita guests booked via our travel partners. This position involves taking ownership of guest bookings when they are travelling and to be the primary Singita point of contact on the ground for select travel partners and guests during this time. This role focuses on guest and...
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring...
About The Flex At The Flex, we’re redefining what it means to feel at home — anywhere in the world. We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless. Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and...
A luxury hospitality firm in Cape Town is seeking an experienced hospitality professional. Responsibilities include managing guest check-ins, addressing billing queries, and coordinating with various departments to ensure excellent service. The ideal candidate will have at least 1 year of experience in a guest-facing role, preferably in a luxury environment, and strong communication skills. Basic...
A premium health-focused organisation in Cape Town seeks a Guest Relationship Expert to ensure an exceptional guest experience. You will be responsible for greeting guests, assisting with inquiries, and guiding them through their screening processes. The ideal candidate should possess strong communication skills and a customer-centric mindset. Experience in hospitality or customer service is a...
Guest Relations Officer - Lodge in Namibia - Namibian Nationals Only Seeking a warm, professional, and guest-focused Guest Relations Officer to support the full guest journey in a luxury safari lodge environment. This role is ideal for someone who thrives on personalised service, attention to detail, and meaningful guest interaction Key Responsibilities · Welcome guests and manage check-ins...
GUEST RELATIONS & FRONT OFFICE VACANCY R10,000 per month (Negotiable) Live-in | All meals | Uniform | Gratuities Intimate Bush Camp | Greater Kruger (±1 hr from Hoedspruit) We are looking for a professional, guest-focused individual to manage Guest Relations and Front Office at a small, intimate bush camp hosting a maximum of 10 guests. This role is all about personalised service, attention...
Position: Guest Relations Officer Location: Cape Town, South Africa Hotel Category: Four-Star Hotel A well-established four-star hotel in Cape Town is seeking a professional, personable, and service-driven Guest Relations Officer to join its Front Office team. The successful candidate will be at the forefront of the guest experience, acting as a key ambassador of the hotel and ensuring that...
Requirements: Certificate / Diploma in Hospitality or equivalent Background in Front of House Service of a luxury hotel / Lodge At least 2 years of previous experience in hospitality Front of House operations of a luxury 5* hotel / Lodge Proficient in use of various well-known Property Management systems Proficient in the application of Up-Sell and Cross-Sell strategies Proficient user of...
Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and...
Responsibilities - Welcome guests and manage check‑in and check‑out - Answer guest questions and handle concerns in a calm and professional way - Assist with billing queries and explain hotel services clearly - Answer phones, manage emails, and handle bookings using Semper - Keep guest records updated, including preferences and special requests - Build strong relationships with guests and...
A leading hospitality group in Cape Town is seeking a Guest Relations Manager to supervise guest services and administration. This role involves maximizing revenue across accommodation, conferences, and food services while maintaining a high level of customer service. The ideal candidate will have 3-5 years of management experience in guest relations and possess strong problem-solving and...
A luxury hospitality company in Ladysmith, South Africa, seeks a Spa Guest Relations Officer (live-in) to enhance guest experience. This role requires a passion for guest care and experience in luxury spa environments, alongside excellent communication skills in English. Responsibilities include managing bookings, coordinating schedules, and providing operational oversight. Competitive salary of...