A telecommunications company in Centurion is seeking a Senior Problem Manager to oversee network stability and exceptional customer service. The role requires collaboration with various teams to ensure high availability across networks. A degree in a technical field and extensive experience in network operations are essential. This position involves leading complex issue investigations and...
A leading insurance and financial services company in South Africa seeks a Problem Management Specialist to identify, analyze, and resolve issues affecting business operations. The ideal candidate must hold a Matric certificate and ITIL Foundation certification with experience in problem management and IT service roles. Responsibilities include producing reports on high-priority problems and...
ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...
This details all the information about the job posting.- Share this job as a link in your status update to LinkedIn. Do you see a future that includes more?More exposure to innovative technologies, more personal growth, more experience?Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.: - Job Title- Problem Manager-...
Job Description:The role is a key role within IT Service management. As the Problem Manager, you will be responsible for preventing incidents from happening as well as minimising the impact of incidents that can’t be prevented. This role identifies, prioritizes, and assigns responsibility for problems and then manages them through the entire process to solution. A key part of the role is creating...
Brief description The main purpose of this position is to manage the Problem and Incident Management processes to reduce the impact of IT incidents on end users. This includes tracking IT incidents, performing trend analysis, conducting post-mortems after major incidents and organising the problem management team to carry out root cause analysis. Detailed description- Prioritise and escalate IT...
Functieomschrijving The Problem and Escalation Manager is required to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors. This role also integrates with change management, incident management, and configuration management. Key Role Responsibilities: - Analysing historical data to identify and...
A fast-growing fashion e-commerce brand in Johannesburg seeks an IT Support Specialist to ensure seamless operations on the warehouse floor. Ideal candidates will have hands-on experience with hardware and software issues, manage critical tech such as scanners and printers, and assist users in a dynamic environment. This role offers the chance to make a visible impact and is suited for proactive...
At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work. Klipboard provides specialist software, services and support to deliver fully integrated trading and business management...
Job Overview Business Segment: Group Functions Location: ZA, undefined, Johannesburg, 30 Baker Street To facilitate, coordinate and align processes and communication in support of increasing efficiencies and service delivery within Real Estate Services property portfolio infrastructure and operations section. To optimize incident response and resolution by proactively gather and disseminating...
A leading manufacturer in South Africa is seeking an experienced Engineering Manager to oversee all engineering and maintenance operations in their Tube and Pipe manufacturing plant. The role focuses on optimal plant reliability, safety, and compliance, ensuring that all facilities are well-maintained and audit-ready. The ideal candidate will have a strong engineering background with extensive...
AI and Automation Senior Manager Job Description Overview EY’s Africa Assurance Innovation and Digital business is a core service within our Africa Assurance practice, focused on driving digital enablement and adoption to enhance our service offerings through various capabilities, including analytical solutions. Join our groundbreaking center of excellence that is transforming how assurance...
Audit Manager CA Location: Lynnwood, Pretoria Salary: Market Related Our client is looking for a qualified and driven Chartered Accountant to step into a leadership role as Audit Manager! If youre ready to lead teams, elevate audit excellence, and make a strategic impactthis opportunity is for you! Essential Qualifications - CA(SA) with an RA qualification - Registered with SAICA What...
Role Summary This is a senior, highly technical role focused on delivering exceptional customer experience, maintaining SLA compliance, and driving long-term service stability across large-scale telecommunications networks. Working across OSS/BSS environments, the Problem Manager will lead proactive problem management, investigate complex service issues, and implement permanent corrective...
Overview Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about...
ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...
A leading technology services provider in Gauteng is seeking a Problem Management Specialist to ensure reliable IT service delivery. You will manage incidents and problems, conduct root cause analyses, and lead a team to enhance operational efficiency. The ideal candidate has a Matric certificate, CCNA, and over 5 years in ICT Service Desk roles, with strong skills in analytical problem-solving...
A leading ICT service provider in South Africa is looking for a Problem Management Specialist responsible for ensuring reliable IT service delivery and improving service quality. This hybrid role involves overseeing service performance, managing incidents and problems, conducting root cause analysis, and enhancing operational efficiency. Candidates should have over 5 years in ICT Service Desk,...
ROLE PURPOSE ROLE REQUIREMENT- Ensure that the Problem Management process is conducted correctly.- Ensure that the Problem Management KPIs are met.- Ensure that the Problem Management process operates effectively and efficiently.- Ensure that Problem Management Staff are empowered in their jobs.- Ensure that process, procedure and work instruction documentation is up-to date.- Provide management...
ROLE PURPOSEThe primary purpose of this role is to support and enhance the Problem Management function through structured, ITIL-aligned processes, ensuring the effective management, documentation, and communication of service-impacting incidents across enterprise telecommunication services.The role is pivotal in compiling and reviewing outage reports, managing both internal and external...