ROLE PURPOSE The purpose of this role is to support the development and execution of a real-time audit programme within the MSOC support organisation. The role is responsible for auditing the quality of customer-facing support interactions to ensure accurate, efficient, and compliant service delivery. The role will identify key areas for continuous improvement, assist in the implementation of...
We are seeking a detail-oriented and insight-driven AI Quality Analyst to evaluate the performance of AI-powered customer interactions across voice and chat channels. This role focuses on ensuring that AI agents deliver accurate, empathetic, and business-aligned responses while continuously surfacing opportunities for model and workflow improvement. The ideal candidate will combine analytical...
We're Hiring:Quality Assurance (QA) Analyst - Call Center (Sales)Company:Exclusive Essentials Working Hours: Monday to Sunday,08:00 AM - 05:00 PM (Rotational days off)Location: Rosebank, Remuneration: R8,500 + Commission BonusPosition Type: Full-TimeJoin our growing team at Exclusive Essentials as a QA Analyst in our high-performance sales call center.We’re looking for a detail-oriented...
Qualifications: - Education: Bachelors degree in Business Administration, Information Technology, Computer Science, or a related field. A Post graduate degree or relevant certification (e.g., BA Certification, PM) is a plus. - Experience: - 3-5 years of experience as a Business Analyst in IT/transformation projects. - Proven experience in requirements gathering, process analysis, and solution...
Senior Data Analyst Introduction A leading company in the technology and telecommunications sector is seeking a highly capable Senior Data Analyst to join their South African team. This organisation provides internet and WiFi solutions to households, SMEs, and underserved communities nationwide. In this role, you will be expected to work independently, operate with minimal supervision, and...
Overview Job Title: Senior Financial Analyst – Financial Engineering Division: Group Finance Reporting to: Head: Strategic Finance & Provisions Location: Johannesburg, South Africa Job Summary: We are seeking an experienced and motivated Senior Financial Analyst to join our team in Johannesburg . As a Senior Financial Analyst, you will be responsible for providing strategic financial...
Business Analyst (Expert) long-term contract ESSENTIAL SKILLS: - Strong business analysis skills including requirements elicitation, process mapping and gap analysis - Experience translating business requirements into clear technical specifications and user stories - Proven ability to define and prioritise acceptance criteria and testable requirements - Basic Knowledge in Java, AWS, cloud...
Our client is seeking a Test Analyst (Expert) to join their team. The mission is to innovate and deliver comprehensive IT solutions, focusing on transitioning manual product tests to an automated testing concept and ensuring the quality and success of financial applications. Key Highlights Expert-level role Agile and test management methodologies focus Flexibility with remote/on-site work...
Ensure that the scope of practice is met with regard to current Good Laboratory Practice in line with local and international requirements. Key Responsibilities: - Perform release analysis on samples - Timeous execution of OOS procedure - Review own and work of other analysts to ensure accuracy and compliance - Conform to specified guidelines - Reports generated as testing is completed -...
Gauteng, Midrand- Annually Cost To Company (Market related) A well-established business is seeking to appoint a Credit Review Analyst The purpose of this position is to ensure that the credit quality of the portfolio is managed and maintained within the Bank’s risk appetite. The Credit Review Analyst will manage a portfolio of high value and/or high-risk clients, conducting high quality credit...
Who We AreWe have been in the gaming industry for over 35 years but pride ourselves on looking forward. GLI is on the cutting edge of casino gaming technology and regulation, guiding clients through a dynamic, ever-changing landscape. We offer the stability of a global leader to both our clients and employees around the world.Why You Should Work HereOur many talented employees are the key to our...
SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future - for the planet, for future generations and for every SCJ team...
Company Description: At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact...
The System Analyst ensures that GIT Service Management systems are maintained and developed to ensure GIT Service Management objectives are met. The System Analyst ensures that GIT delivers stable and high-quality software systems to its client. This is done by understanding, studying and analysing requirements for system changes and new systems altogether. The System Analyst draws up technical...
Business Analyst IT Projects Contract duration: 12 months Location: Midrand Role Purpose: The Business Analyst is responsible for understanding the business needs, processes, and challenges of the organization to identify solutions that align with strategic goals. This role involves gathering requirements, analyzing and documenting business processes, and working closely with stakeholders,...
Business Analyst (Sales and Distribution) Permanent Midrand Overview We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa. But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our...
JOB PURPOSE The System Analyst ensures that GIT Service Management systems are maintained and developed to ensure GIT Service Management objectives are met. The System Analyst ensures that GIT delivers stable and high-quality software systems to its client, TIH. This is done by understanding, studying and analysing requirements for system changes and new systems altogether. The System Analyst...
Qualifications: - Education: Bachelors degree in Business Administration, Information Technology, Computer Science, or a related field. A Post graduate degree or relevant certification (e.g., BA Certification, PM) is a plus. - Experience: - 3-5 years of experience as a Business Analyst in IT/transformation projects. - Proven experience in requirements gathering, process analysis, and solution...
ROLE PURPOSE The Service Analyst plays a pivotal role in enabling data-driven service excellence across Vodacom Business Technology Solutions. This role supports proactive service management through advanced analytics, SLA governance, customer engagement, and continuous improvement. The ideal candidate combines technical acumen with business insight to elevate customer satisfaction and...
Gauteng, Midrand- Annually Cost To Company (Market related) A well-established business is seeking to appoint a Credit Analyst The purpose of this position is to identify, measure, mitigate and monitor credit risk and by taking appropriate actions to ensure that the credit quality remains within the Bank’s acceptable risk appetite. QUALIFICATIONS & EXPERIENCE: - A minimum Bachelor’s Degree...