Support Team Lead (First Response) We are seeking a Support Team Lead (First Response) to oversee and motivate our frontline IT support team. This role is responsible for ensuring the delivery of high-quality technical support services, maintaining strong customer relationships, and driving operational efficiency. The Team Lead coordinates closely with internal teams and customers, acting as a...
A leading FinTech company in Cape Town is seeking a Team Lead for their Product Support team. This position involves coaching Support Engineers, ensuring quality client support, and driving process improvements. Candidates should have a degree in IT or related field, 3-5 years experience in technical support, and strong leadership skills. Join Electrum to grow your career in a dynamic environment...
A technology services company based in Cape Town is looking for an experienced Tech Support Team Leader to manage a team of specialists. The ideal candidate will have 3–5 years in technical support, including 2 years in a leadership position. Responsibilities include driving customer satisfaction, improving support processes, and reporting on performance metrics. This full-time, on-site role...
A leading financial services firm is seeking a Service Desk Lead in Pretoria to manage daily service desk operations and provide high-level technical support. The ideal candidate will have over 5 years of helpdesk experience with at least 2 years in a supervisory role. Responsibilities include overseeing technical support, mentoring the IT team, and improving service delivery processes. This...
A fast-growing broadband provider is seeking a passionate Customer Excellence Team Leader in Johannesburg. In this role, you will lead a team to deliver outstanding customer service, ensure efficient resolution of queries, and drive improvements through feedback. Ideal candidates have experience in customer service leadership and are adept at using various support systems. Enjoy a primarily...
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less...
ISTA Personnel Solutions South Africa is a dynamic and fast‑growing BPO company, specializing in providing top‑tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients' teams, delivering high‑quality service with precision, efficiency, and a personal touch. Team Lead (After Hours) (EST Hours) – U.S.-based pediatric homecare...
A leading recruitment agency in KwaZulu-Natal is seeking an experienced Sales Team Leader. This role involves serving as the bridge between the company and customers, ensuring high levels of customer satisfaction and supporting a sales team. Ideal candidates will have a Bachelor's Degree in Business Management or Finance, at least 3 years of relevant experience, and skills in Salesforce and SAP....
A leading solar energy firm is seeking an Aftersales Team Leader in Roodepoort to manage technical support for inverter products. The role includes delivering high-quality technical assistance, supporting customers, and managing product RMA processes. The ideal candidate has electrical or electronic qualifications and prior experience in both technical support and team management within the solar...
A leading food technology firm based in Cape Town is seeking a Customer Service Team Lead to manage a dedicated team of agents. The role involves ensuring high-quality service delivery to U.S.-based clients in the POS tech field. Applicants should have strong leadership experience and a background in tech support or customer service, ideally within restaurant technology. This full-time role...
Are you passionate about ensuring stability in operational IT environments and collaborating with teams? We’re looking for a new Team Lead to add value to our technology team! You would be leading the support of the Retail team. This role is not currently active, however we are open to talent pool candidates for opportunities that may become available in 2026. We will review applications in the...
A customer service solutions provider in Johannesburg is looking for a Team Leader - Tech Support to lead their customer service team. You will motivate and guide your team to ensure service excellence in a dynamic environment. The role requires strong leadership skills, with responsibilities including team training, performance monitoring, and data analysis to enhance efficiency. Candidates...
A leading tech company in Durban is seeking a Lead for the IT Application Support Team. This role involves leading the team, providing technical support, ensuring timely resolution of application issues, and maintaining high customer service standards. The ideal candidate should have a Diploma or Degree in Computer Systems, ITIL certification, and at least 1 year of supervisory experience. The...
A leading Managed Solutions Provider is seeking a User Support Team Leader to provide leadership and support to a team of technicians. This role emphasizes technical support, training, and maintaining IT systems. The ideal candidate will have significant experience in IT support and people management. The position offers a hybrid work model based in Johannesburg or Cape Town, and be part of a...
A client in the financial services sector is seeking a Desktop Support Team Lead to manage daily operations and mentor the support team. The ideal candidate should have over 5 years of hands-on experience, including at least 2 years in a leadership role, and proficiency in Windows and macOS systems. This role involves overseeing installation, configuration, and troubleshooting in a dynamic...
The Company Electrum leads in next-generation payment software. Since 2012, we've delivered trusted, enterprise-grade, cloud-native software to optimise financial transaction processing. Our deep expertise has established us as a respected partner in high-volume, low-value payment schemes, enabling clients to deliver services to millions of South Africans daily. At Electrum, we are grounded in...
A leading recruitment agency in South Africa is seeking an experienced E-Card Team Lead. This role requires a minimum of 2 years in a financial team lead capacity, with proficiency in Microsoft Office 365 and advanced Excel. Knowledge of SAP is preferred, along with a good understanding of corporate and retail environments. You will be responsible for leveraging your expertise in electronic...
Responsibilities - Leading the IT Application Support Team - Provide daily direction and communication to team members to ensure App Support tickets are answered in a timely, efficient manner. - Assist the team in resolving complaints and escalations from end users and management. - Administer customer service duties such as quality analysis on call and ensure fast turnaround time on ticket...
Are you passionate about ensuring stability in operational IT environments and collaborating with teams? We’re looking for a new Team Lead to add value to our technology team! You would be leading the support of the Retail team. This role is not currently active, however we are open to talent pool candidates for opportunities that may become available in 2026. We will review applications in the...
Our Client within the Financial Services Industry is currently seeking a Desktop Support Team Lead to manage daily operations of the desktop support team. Responsibilities - Lead and mentor the desktop support team - Oversee installation, configuration, and maintenance of desktop hardware, software, and peripherals. - Lead desktop-related projects, including software rollouts and infrastructure...