Complaints Manager jobs in Midrand

Maintain accurate and complete complaint records within the designated Complaint Management System (CMS).- Document all aspects of the investigation process, maintaining accurate and complete records for potential future reference by the Ombudsman or other regulatory bodies.- Communicate effectively with clients by explaining resolutions and complaint outcomes in a clear and professional manner,...

Job Description The company employs 135 staff and is a medium sized fast growing company. This role requires a person with technical expertise in mechanical / electrical engineering with strong commercial acumen. The primary function of the Account Manager is to manage the relationship between the company & its clients. Ensuring that the commitments contained in our contracts are delivered upon...

Duties and responsibilities: o Manage the daily operation and administration of the online fulfilment team; o Manage and drive the online fulfilment team sales and performance; o Online Clients; o Set and enforce standards for customer service, receiving and addressing customer complaints; o Monitor online fulfilment team financial performance, setting business objectives and implementing...

MAIN PURPOSE OF THE POSITION: The purpose of the Business Unit Manager role is to lead and grow a high-performing business unit by executing strategic plans that align with the company's vision and goals. Operating within the framework of the Five Pillars of Excellence—Financial, Operational, Vendor, Partner, and People Excellence—the BUM ensures sustainable business growth, operational...

Restaurant Operations Oversee the daily opening and closing of the restaurant Lead day-to-day front-of-house operations ensuring optimal service and efficiency Supervise and support waitstaff, bar operators, and cleaners Monitor customer satisfaction and address any complaints effectively Manage drink and restaurant consumables stock, including weekly purchasing and stock takes Oversee...

Position : Counter Manager Department : Sales Reporting to : Retail Development Manager The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands, and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands include Chanel, Bvlgari, La Prairie, and Dolce & Gabbana to name a few. The Prestige...

Role Overview: The Assistant Manager: Outbound Operations is responsible for overseeing outbound logistics processes, claims and IOD management, carrier coordination, reporting, and operational support. The role ensures efficient delivery operations, accurate reporting, cost control, and high service levels while supporting continuous improvement initiatives. Key Responsibilities: Claims & IOD...

Description Delthorn Wholesale Butcheries is looking for a highly skilled and experienced Senior Butchery Manager to lead our butchery operations. The ideal candidate must be hardworking, loyal, trustworthy , and maintain clean and sober habits . This role requires strong leadership skills, excellent product knowledge, and the ability to manage staff, inventory, and sales while ensuring the...

Our client in the IT industry is currently looking for an Internal Account Manager – Retail, in Midrand, Johannesburg. Responsibilities: Ensure the development of profitable sales and the achievement of sales targets within Retail clients. Maintain responsibility for internal management of strategic account set. Contact customers proactively to follow up on quotes and opportunities. Attend to and...

ABOUT THE ROLE The Operations Manager is accountable for the operational and financial performance of the practice, with a clear mandate to increase profitability and turnover. The role ensures disciplined day-to-day operations through the implementation and enforcement of SOPs, effective use of data, and continuous performance monitoring. The Operations Manager produces regular management...

IGrow Wealth Investments Group of Companies, proudly positioned as South Africa's #1 Investment company, is seeking an experienced Regional Manager to join their team in Midrand , Gauteng . In this high-impact role, you'll lead from the front —overseeing operations, igniting performance, and delivering excellence across a thriving portfolio of more than 5,000 residential units . If you are...

Cleaning Area Manager Overall Purpose of the Job: The incumbent will be responsible to provide a professional cleaning service within the selected geographic area. He/she will ensure client satisfaction, business retention and business profitability whilst upholding the company policies and procedures. Minimum Requirements - Minimum five (5) years management experience in industrial &...

The core responsibility/output of the position is to plan, budget, monitor and report on the project with project management tools, sometimes pitching the idea of the project or being assigned to it once it’s already been approved. The Project Manager is the bridge between upper management, stakeholders and the teams tasked with the actual execution of the project. The role is to ensure that the...

Contribute to the business goals through the application of CRM technology and CRM techniques, particularly the use of Salesforce Marketing Cloud. Responsible for campaign management across direct marketing acquisition initiatives. Manage and report on the database and utilise data insights to improve marketing efficiency. Ensure regular relationship management with relevant marketing...

If providing a high level, high-quality service role to corporate clients, in Service Management is the exposure you are looking for then Jurumani Solutions is the right place for you! Offering an environment where a strong customer service focus and the practice of working with the latest technologies and systems are believed to be fundamentally useful to both the Client and Jurumani Solutions....

Responsibilities:Create and implement sales strategy per product line per segment.Ensure that budgeted sales are achieved on all product lines monthly and annually.Manage Sales and Merchadising companies.Manage all 3rd party distributors.Ensure high level service delivery.Costing Models to be created and managed for each product line.Manage all stock that has been produced for the South African...

The role is to continually enhance the operational efficiency and service quality of the Groups hotels and leisure outlets by providing the management service which creates the platform whereby the teams can excel and meet their underlying objectives. You will excel in this role if you are an efficient, solutions driven individual who enjoys the challenges of multi-unit responsibilities, with a...

Delthorn Wholesale Butcheries is looking for a highly skilled and experienced Senior Butchery Manager to lead our butchery operations. The ideal candidate must be hardworking, loyal, trustworthy, and maintain clean and sober habits. This role requires strong leadership skills, excellent product knowledge, and the ability to manage staff, inventory, and sales while ensuring the highest quality and...

Maintain accurate and complete complaint records within the designated Complaint Management System (CMS).- Document all aspects of the investigation process, maintaining accurate and complete records for potential future reference by the Ombudsman or other regulatory bodies.- Communicate effectively with clients by explaining resolutions and complaint outcomes in a clear and professional manner,...

REPORTING:In the execution of your duties, you will report to the Technical Manager. PURPOSE:The aim of a Wireman is to install security systems as per FADT guidelines. Your job description encompasses, but is not necessarily, limited to the following:*:Key Performance areas**: - Receive daily consumable requisition form from installation technician - Loading the vehicle with all equipment...