Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...
KEY PERFORMANCE AREAS: Player Engagement and Retention Strategy Player Retention Monitoring, Evaluation and Reporting Develops and implements comprehensive player engagement and retention strategies aligned with overall business objectives Collaborates with Marketing, Acquisition, Product and Customer Support teams to ensure retention initiatives are fully integrated and effectively...
We are seeking a Billing Specialist & Customer Service Retention Manager who will take end-to-end ownership of our billing operations, customer support functions, and client retention strategy. This is a foundational role, ideal for a self-starter ready to build and co-design the Finance and Customer Support department — including systems, processes, people, and policies — from the ground up. You...
Company Description iKhokha is a place where chance takers become change makers. At iKhokha, we're made to make it. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe that you are made to make it, be a chance-taker and help us...
Role Purpose Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a Customer Retentions Consultant Handle calls from customers considering cancellations or downgrades, aiming to retain them by understanding their concerns and providing tailored solutions. In this fast-paced,...
CUSTOMER RETENTION STRATEGIST Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price" We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team. In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our...
Salary: R25,000 R33,000 per month About the Role We are seeking a highly driven and experienced Customer Success - Retention Specialist to join our growing team in Cape Town. In this role, you will be responsible for retaining and re-engaging UK-based clients within the hair, beauty, wellness, and personal care sectors. Your mission is to reduce churn, deepen engagement, and ensure each partner...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 13, 2026 SUMMARY - The main purpose of a Regional Sales Retention Manager role is to retain and grow existing customer relationships within a specific region, ensuring continued revenue, customer satisfaction, and long-term business loyalty. Job Related Requirements - Must have 3+ years' experience in a Sales...
Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng) Job Posting Title: General Manager, Sales and Retention, Road Transport Time Type: Full Time Summary A General Manager is responsible for the overall management of the Road Transport sales and brokering vertical. This means having an in-depth understanding of, and influence, on all functions in the transport industry, including...
About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate...
A leading land based operator is expanding portfolios and they have exciting opportunities in their brand new iGaming venture. They have an amazing job opportunity for a Retention Manager to join their team in Johannesburg . You will be responsible for creating, implementing and analysing retention campaigns across all channels and at all stages of the customer lifecycle in order to retain...
Business Unit:Vitality RSA- Function:Call Center / Contact Center- Date:5 Dec 2025About DiscoveryDiscovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart,...
- Primary objective is to generate New Business for the Company (both Facultative & Treaty). - You will oversee the facultative business - Ongoing Client Servicing & Entertainment - Assist with client relationships and retention - You will be part of the management Team (Manco) and included in the monthly management meetings, where you will be required to add value to the company and management...
We’re looking for a dynamic, client-obsessed professional to lead ourretention and lease renewals function across our Cape Town business parks. AtInospace, we don’t just lease space—we build communities. Your job? Keep those communities thriving by ensuring our clients stay, grow, and succeed with us. Key Responsibilities - Own client relationships: Be the trusted point of contact for existing...
Requirements: - Graduate in relevant Human Resources Degree or Diploma - Computer literate – MS Office. - Travel – Willingness to travel to other provinces & Overseas - Minimum 5 years’ experience as an HR Manager - 5 to 7 years of experience as an HR Generalist with extensive experience in overall HR administration - Minimum of 3 years’ experience in employee recruiting, training, or employee...
Join our high-performing team and lead the way in driving operational excellence and sales success! We’re looking for an experienced Senior Operations Manager to oversee and optimize our BPO and sales delivery teams in the Outbound Telco space. You’ll be responsible for delivering revenue growth, improving efficiency, and ensuring outstanding client service – all while leading and developing a...
Our client is an established international iGaming and sports betting operator expanding its footprint in the South African market. With a newly formed Cape Town hub, they are investing in senior, commercially minded talent to build performance-driven teams that can compete at the top end of a highly regulated, fiercely competitive betting landscape. This role exists because our client is...
Location: Durban Job Posting Title: Manager, Regional Retention, Road Logistics Time Type: Permanent SUMMARY The main purpose of a Regional Sales Retention Manager role is to retain and grow existing customer relationships within a specific region, ensuring continued revenue, customer satisfaction, and long-term business loyalty. Job Related Requirements - Must have 3+ years' experience in a...
DSV - Global transport and logistics Location: NelspruitJob Posting Title: Account Manager, RetentionTime Type: Full Time Main Purpose of The Role:The main purpose of this role is to maintain and grow existing customer base for the allocated Branch and meet monthly and annual retention targets. Minimum Requirements: - 2-3 years Key Account Management / sales experience. - Experience in...
SUMMARY A General Manager is responsible for the overall management of the Road Transport sales and brokering vertical. This means having an in-depth understanding of, and influence, on all functions in the transport industry, including Operations, Human Resources, IT and Finance and Sales, taking complete ownership for revenue retention and growth within the Road Transport vertical for Road...