Customer Retention Manager jobs in Epping

CUSTOMER RETENTION STRATEGIST Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price" We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team. In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our...

Salary: R25,000 R33,000 per month About the Role We are seeking a highly driven and experienced Customer Success - Retention Specialist to join our growing team in Cape Town. In this role, you will be responsible for retaining and re-engaging UK-based clients within the hair, beauty, wellness, and personal care sectors. Your mission is to reduce churn, deepen engagement, and ensure each partner...

Who are we? Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides...

Let's Write Africa's Story Together Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Purpose: Reviews risk submissions from clients, agents, and referrals, and underwrites insurance requests within guidelines of the underwriting manual and authority limits. Applies underwriting and risk-selection techniques to determine acceptability...

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer...

Job Summary:We are looking for a bilingual (French & English) Customer Service Representative who is empathetic, solutions-focused, and a strong communicator. In this role, you will manage, resolve, or escalate a variety of customer queries and complaints in a professional and customer-centric manner. You will liaise with internal and external stakeholders, ensuring timely resolution and...

Our client is an established international iGaming and sports betting operator expanding its footprint in the South African market. With a newly formed Cape Town hub, they are investing in senior, commercially minded talent to build performance-driven teams that can compete at the top end of a highly regulated, fiercely competitive betting landscape. This role exists because our client is...

We’re looking for a dynamic, client-obsessed professional to lead ourretention and lease renewals function across our Cape Town business parks. AtInospace, we don’t just lease space—we build communities. Your job? Keep those communities thriving by ensuring our clients stay, grow, and succeed with us. Key Responsibilities - Own client relationships: Be the trusted point of contact for existing...

Minimum Qualifications and Experience: - Matric - At least 1 to 2 years’ experience within a contact centre, of which admin experience would be beneficial. - Continuous Improvement experience beneficial. - Proven experience as an office administrator, office assistant or relevant role would be an advantage - Outstanding communication and interpersonal abilities - Excellent organisational...

KPIs Churn Rate Reduction: Lower monthly customer cancellations by X%. Retention Save Rate: Achieve a target percentage of customers retained after cancellation attempts. Customer Satisfaction: Maintain or improve NPS or CSAT scores. Team Performance: Ensure agents meet all quality and productivity standards. Skills & Competencies Strong leadership and coaching abilities. Advanced knowledge of...

Job Title: Retentions Agent Job Description Are you looking for an opportunity to jumpstart your career in the sales industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign with a salary of R8500 with a guaranteed campaign allowance of R1000 You’ll be working on-site from...

Description Are you looking for an opportunity to jumpstart your career in the sales industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign with a salary of R8500 with a guaranteed campaign allowance of R1000 You’ll be working on-site from our vibrant Cape Town office where...

ooba is seeking an Insurance Retentions Consultant to join its dynamic Insurance Division. The purpose of this role is to support insurance retention activities related to BI/MPP policies, cancellations and Capital Legacy referrals. The consultant will focus on client engagement, retention performance, lead management and consistent achievement of daily and monthly targets. Qualifications and...

Purpose of the Role As a Retention Sales Agent, you will be required to showcase and sell the products and/or services, using your communication skills, via various communications channels, such as telephone, email, chat or internet. You will be building relationships with our potential clients and have the ability to connect with people quickly. As a sales agent, you will be counted on to get...

Job Opportunity: Retention Specialist - Gaming IndustryFulltime/ Shift-basedAbout Us:Callx1, partnered with one of the world's leading gaming operators, has been entrusted with the exclusive mandate to serve their global customer base for the past seven years. Our team of experienced agents consistently earns substantial commissions, with opportunities exceeding R100,000 per month. However, our...

Your Purpose...- The purpose of this role is retaining members in line with the retention strategy to members that have cancelled or have requested cancelation of their membership.- Do the best work of your life by enabling experiences that help people live an active life- To focus on giving members an irresistible experience Your Duties & Responsibilities- To always do your bit towards...

Company Description: We are seeking a motivated and customer-focused Call Center Agent to join our team. In this role, you will handle inbound and/or outbound calls to promote and sell additional products or services to existing or potential customers. You will be responsible for identifying opportunities to cross-sell and up-sell, while ensuring excellent customer service is maintained at all...

ELIGIBILITYSuitably QualifiedCLOSING DATE29.08.2025REFERENCE NUMBEREG 26/25 ExtSALARYBasic: R532 737 -R588 221 p.aDEPARTMENTEconomic Development andInvestmentDIRECTORATEECONOMIC GROWTH Professional Officer- Business Retention & ExpansionRequirements:- BTech or first degree in Economics- Project management qualification will be advantageous- Three (3) years' relevant experience in business...

Job Title: Retention Advisor Job Description Are you looking for an opportunity to jumpstart your career in the Sales/Service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of R8000 + Incentives You’ll be working on-site from our vibrant...

RETENTION STRATEGIST Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price" We are seeking a Driven and Results-Oriented Retention Strategist to join our team. TheRetention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable...