Job Description/Duties: · Logging Support Calls on Manage Engine Service Desk (our ticketing system). · Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless. · Assisting Installers with Installations (Remote Support) if needed. · Escalating Calls to Second Line Support or Vendor. · Data Usage Reports. · Following and Maintaining call logging procedures. · Fault...
ABOUT THE ROLEThe FLS Technician is responsible for providing first-line support to ensure the smooth operation of IT services. This role involves handling technical support requests, troubleshooting hardware and software issues, and maintaining a safe and efficient working environment.JOB DESCRIPTIONTechnical support- Assist with password rests, hardware connections, and software...
SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for providing first line technical support in a...
Maintenance First Line Supervisor Airswift Docklands, Melbourne VIC Maintenance (Engineering) Contract/Temp Add expected salary to your profile for insights Low application volume About Airswift Airswift is an international workforce solutions provider. With 1000 employees and 9,000 contractors operating in over 70 countries, Airswifts geographical reach, experience and expertise across...
Our client has an opportunity available for a First Line Team Leader. Requirements: - 7 years proven experience in service delivery management, of which 2 years is in creating and implementing Service Operating Processes for technical teams. - 3 years Desktop Support experience. - Advanced Microsoft Office knowledge. - Previous Experience in: - ISO 2000 Standard- advantageous. - COBIT 5-...
Who are we? Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides...
ENVIRONMENT: YOUR ambition, strong technical curiosity and customer-first mindset is wanted by a thriving Managed Service Provider company to fill the role of a 1st Line Technical Support Engineer. You will support a diverse client base remotely and occasionally onsite. This role offers exposure to a wide range of technologies and the chance to grow your skills through collaboration with senior...
Responsibilities: - Act as the 3rd line escalation point, ensuring prompt resolution of technical issues referred by 2nd line support engineers and project/Account managers - Diagnose and resolve a wide range of software and cloud infrastructure challenges, including issues related to VPN, Microsoft 365, Azure, Acronis, Veeam, Windows Server, Hyper-V, and Defender for 365 - Identify and fix...
1st to 2nd Line IT Support Engineer Join a UK-based remote IT support team with a focus on both tech and service excellence Remote | IT Support | R27,500 R32,000/month equivalent About Our Client Our client is a growing UK-based IT support provider offering high-quality remote support to a diverse client base. With a strong technical foundation and a commitment to excellent service, the company...
Job Title: 1st Line Support Engineer Location: Cape Town (Office -Based) Job Type: Full -Time | Permanent About the Company We are a rapidly expanding technology company headquartered in the South West, delivering innovative IT and communications solutions to small and medium -sized businesses. With multiple regional sales and support hubs, we pride ourselves on providing exceptional customer...
As a 3rd Line Support Engineer, you will be the escalation point for customers’ technical issues. You’ll be investigating challenging problems, diving deep into tickets to help resolve our customers’ queries. Working with the latest technologies, which includes server and storage hardware, virtualised environments and Cloud services, you will be communicating with customers at all levels,...
About the Job: We are seeking a highly capable and customer-focused Level 3 Engineer to join our Service Team in providing effective remote and telephone-based technical support to our customers. You’ll be a key escalation point for technical issues, contribute to project deployments to ensure the smooth transition into BAU, and be a key thought leader on how we can enhance the service we offer...
Support Team Lead (First Response) We are seeking a Support Team Lead (First Response) to oversee and motivate our frontline IT support team. This role is responsible for ensuring the delivery of high-quality technical support services, maintaining strong customer relationships, and driving operational efficiency. The Team Lead coordinates closely with internal teams and customers, acting as a...
Technical Support Agent (1st Line Support) Position Description: Imagine having the chance to develop and expand your skills and work for one of the foremost specialty retailers in South Africa. The organization is looking to hire IT Service Desk Agents to join its Service Desk Team. The successful candidates will have a passion for providing excellent customer service and possess strong...
SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for providing first line technical support in a...
The Senior Tier 1 Helpdesk Technician is responsible for providing initial technical support to end-users, resolving basic issues, and ensuring the smooth operation of IT systems. This role involves troubleshooting, diagnosing, and resolving hardware and software problems, as well as onboarding and off-boarding users. This role will be supporting a US Client, the hours will be 9am - 6pm (Eastern...
Summary and purpose of the Job: - Provide investigation of customer incidents escalated to the team, quickly triage, and bring the case to resolution. - Become an extension of the customer’s IT team, ensuring the best customer experience, and deliver high levels of expertise. - Have the capability to make technical decisions and implement service restoration workarounds whilst root cause is...
Remote Support Engineer 2nd Line Make Your Mark with a Fast-Growing, People-First Tech Business Remote (Cape Town) | R40kR60k Negotiable About Our Client Our client is a dynamic, fast-growing technology services company with over two decades of experience delivering cutting-edge IT solutions. With consistent year-on-year growth, a strong reputation for excellence, and a culture that puts people...
ENVIRONMENT: OUR client is a thriving Managed Service Provider company dedicated to achieving excellence in the IT industry. Their team is looking for a 3rd Line Technical Support Engineer with at least 7 – 8 years' experience, to support their client remotely as well as onsite when required. Their team is very technical, and you will have many opportunities to get involved in, not just...
Experienced MSP Engineer Required About the Company Join a rapidly growing Managed Services Provider delivering high-quality IT support, cloud solutions, cyber security services, and project consultancy. The company supports clients across London and surrounding counties, offering a dynamic environment where technical professionals can expand their skill set and progress their careers. About...