ROLE PURPOSE The Service Analyst plays a pivotal role in enabling data-driven service excellence across Vodacom Business Technology Solutions. This role supports proactive service management through advanced analytics, SLA governance, customer engagement, and continuous improvement. The ideal candidate combines technical acumen with business insight to elevate customer satisfaction and...
If providing a high level, high-quality service role to corporate clients, in Service Management is the exposure you are looking for then Jurumani Solutions is the right place for you! Offering an environment where a strong customer service focus and the practice of working with the latest technologies and systems are believed to be fundamentally useful to both the Client and Jurumani Solutions....
Role purpose: - The Business Architect provides thought leadership for client solutions within specified Industry Vertical/s. - The Business Architect meets the need of ever increasing solution complexity in the Industry Vertical by having the ability to understand customer business and technology environment (at industry and corporate level) that influence strategic architecture and technology...
JOBNUMBER iOCO03277- CONTRACT TYPE Permanent- CONTRACT TYPE:Hybrid The Role:iOCO Infrastructure Services Invites You to Explore Possibilities. Skills and Experience:What you’ll do: - Performance of day-to-day tasks to ensure reliability, availability, and serviceability with mínimal interruption. - Work closely with internal and external teams for problem resolution. - Maintain...
Change Manager:Location: Midrand:Duration: 6 months Job Purpose:The Change Manager is responsible for managing the lifecycle of all changes, ensuring mínimal disruption to IT services and business operations. This role ensures that standardized methods and procedures are used for efficient and prompt handling of all changes, enabling beneficial changes to be made with mínimal risk. Key...
POSTED ON BEHALF OF UT INFORMATION TECHNOLOGIES: CLICK LINK TO LEARN MORE: http://utit.co.za/ JOB PURPOSE The Operations Manager will lead and oversee the daily operations of the company’s IT infrastructure, ensuring optimal performance, security, and service availability. The role involves managing the IT support team, coordinating projects services with external vendors,Identifies and...
We are seeking a proactive and detail-oriented IT Support Specialist to provide technical assistance and support to end-users across the organization. The role involves diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and ensuring optimal functionality of technology systems. Responsibilities and Duties - Technical Support: - Provide first-level support to...
We are seeking an experienced NOC Manager to lead and manage a 24x7x365 Network Operations Centre. The role is responsible for overseeing up to 25 Tier 1-3 engineers, ensuring operational and customer service excellence, service availability, and SLA compliance across customer and core network environments.Key Responsibilities- Lead, mentor, and manage Tier 1 NOC Engineers across shift-based...
MORE ABOUT THE ROLE: Contract Start Date 01-12-2025 Contract End Date 31-12-2028 Nationality South African citizens / residents are preferred. Applicants with valid work permits will also be considered. Product Information High Performance Computing (HPC) is a comprehensive platform that provides a robust and scalable foundation for Computer-Aided Design (CAD), Computer-Aided Engineering (CAE),...
Head: Application Development | Centurion, Gauteng | Permanent Drive the strategic evolution of enterprise applications at a critical national institution. This is a role for a seasoned technology leader who can elevate systems capability, enable business performance, and shape the future of a complex, multi-platform application environment. As the Head of Application Development, you will lead...
In order to be considered the following is required: - Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering or a related technical discipline (or equivalent experience) - ServiceNow Certified System Administrator / Implementation Specialist - AWS / Azure / GCP Cloud Practitioner or Architect-level certification - ScienceLogic SL1 Certified Engineer (or equivalent...
MORE ABOUT THE ROLE: Contract Start Date Contract End Date Nationality South African citizens / residents are preferred. Applicants with valid work permits will also be considered. Product Information High Performance Computing (HPC) is a comprehensive platform that provides a robust and scalable foundation for Computer-Aided Design (CAD), Computer-Aided Engineering (CAE), and Product Data...
For Strategic Tech Optimizers Who See the Gaps Before Others Do Are you the kind of architect who does not just design systems, but sees patterns, identifies gaps, and optimises complexity into clarity? This role is for a strategic, forward-thinking OSS Architect who thrives at the intersection of technology, operations, and business impact. If you are driven by solving hard problems, shaping...
In order to be considered the following is required: - 12+ years’ IT operations experience with at least 5 years in senior leadership roles - Strong expertise across infrastructure (compute, network, storage, hybrid / cloud), PaaS platforms (Azure, AWS, GCP, Kubernetes, OpenShift) and application operations - Proven track record in managing multi-cloud and hybrid enterprise environments -...
ROLE PURPOSE/FUNCTION The Technical Officer provides first- and second-line technical support to Vodacom Business customers by assisting with incident logging, basic troubleshooting, ticket management, and customer communication across selected products and services. The role focuses on developing technical capability, delivering reliable customer support, and escalating issues appropriately,...
In order to be considered the following is required: - Bachelor’s degree in Business Administration, Information Systems or related discipline (or equivalent experience) - Professional certifications in recognized sales methodologies advantageous (e.g., Challenger, MEDDIC or Strategic Selling) - ITIL Foundation or equivalent process framework knowledge beneficial Essential Experience: - 10–15...
ROLE PURPOSE The Availability & Capacity Management Specialist is responsible for the end-to-end operational execution and continual improvement of Availability and Capacity Management practices across Nexio's/Clients ICT services and infrastructure. The role ensures that IT services and supporting infrastructure are available, performant, and adequately resourced to meet current and forecasted...
ROLE PURPOSE ROLE REQUIREMENT- Ensure that the Problem Management process is conducted correctly.- Ensure that the Problem Management KPIs are met.- Ensure that the Problem Management process operates effectively and efficiently.- Ensure that Problem Management Staff are empowered in their jobs.- Ensure that process, procedure and work instruction documentation is up-to date.- Provide management...
ROLE PURPOSE The purpose of this role is to support the development and execution of a real-time audit programme within the MSOC support organisation. The role is responsible for auditing the quality of customer-facing support interactions to ensure accurate, efficient, and compliant service delivery. The role will identify key areas for continuous improvement, assist in the implementation of...
ROLE PURPOSEThe Change Manager acts as a facilitator, responsible for the overall change management process. Enters the business needs, goals and objectives of the change and ensures they are accurate. Ensures the risk factors have been assessed and verifies the validity of the initial priority setting. ROLE REQUIREMENT- Liaise with the change requestor for business and technical queries and...