We're looking for a Senior Remote Systems Engineer to help elevate the quality, speed, and capacity of our growing US based client. This role blends independent project execution with collaborative support during peak U.S. morning hours. You'll have the flexibility to work autonomously for most of your day, followed by a few key hours aligned with our U.S. team to handle high-priority issues and...
The MSP Automation and Tools Engineer is responsible for designing, implementing, and maintaining automation solutions and core MSP platforms to improve operational efficiency, service quality, and scalability. This role focuses on automating repetitive tasks, optimizing RMM/PSA tools, integrating third-party systems, and supporting continuous service improvement across the MSP environment. Key...
Client Management - Ensuring client specific requirements are met. - Ensure accurate operational reporting - Ensure accurate financial reporting - Client Satisfaction Contractual Oversight - Providing contractual / Legal oversight - Meeting all client contractual obligations within budget and time constraints - Negotiating and implementing Charter contracts / agreements for SAMSA MSP managed...
This is an IN-OFFICE position. You must live within a 1 hour commute of our office.This position will work from 9 a.m. to 6 p.m. Eastern Standard Time. (New York City time zone)Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home?...
Job Description:The Senior Project Manager is a seasoned professional responsible for leading ITS’s most complex, strategic, or high-risk projects. With a proven track record of managing multi-phase or multi-location engagements, the Senior PM is trusted with clients and initiatives where clear communication, deep technical understanding, and high judgment are critical to success. In addition to...
This role involves developing comprehensive strategies for desktop infrastructure, evaluating new technologies, and ensuring optimal performance and security of desktop systems. The Desktop Architect collaborates with various teams, including IT, network, security, and end-users, to create a seamless and efficient desktop computing environment that meets the organization's business needs. The...
Key Responsibilities - Provide Level 2 and 3 desktop and infrastructure support - Handle complex escalations from L1 & L2 teams - Advanced troubleshooting of: - Windows OS - Hardware & applications - Administer: - Active Directory - Group Policies - Microsoft 365 - Network support: - TCP/IP, DNS, DHCP - VLANs, routing & switching - VPN configuration & troubleshooting - Manage endpoint...
Roles and Responsibilities Reports to: Service Desk Manager Working hours: Mon-Fri 8:00-18:00 (UK time) shifted weekly. Salary: R25 000 R30 000 basic salary + Medical Aid, provident fund, income protector benefits Location: Cape Town (SA) Our client is a UK-based Managed Services Provider with nearly 25 years of delivering IT support, cybersecurity, cloud, communications, and connectivity...
Full-Stack PHP Developer Join a tight-knit team building secure, scalable cloud platforms for MSPs Remote (Anywhere in South Africa), R66,000 per month, UK Hours (8 am5 pm) About Our Client This is a small, highly technical team building modern web applications and APIs that support Managed Service Providers and end customers. The company focuses on reliability, scalability, and integration...
Key Responsibilities First-Line Support - Monitor and respond to incoming helpdesk tickets - Resolve common IT issues including: - Password resets and account lockouts - Microsoft 365 user issues (Outlook, Teams, OneDrive sync issues) - Basic workstation troubleshooting - Printer and peripheral support - Software installation and configuration Microsoft 365 Support - Assist with basic...
We are seeking a dynamic and results-driven professional with exceptional closing abilities and strong relationship-building skills. The ideal candidate will thrive under pressure, demonstrate a relentless drive for securing new business, and possess the expertise to both grow and safeguard key accounts. As a Senior Sales Development Manager, you will fulfil a dual role as both Channel Manager...
PLEASE NOTE THAT NO CV'S WILL BE KEPT FOR FUTURE USE. ONLY APPLY IF YOU QUALIFY IN FULL. Key Responsibilities - Lead the planning, execution, and delivery of programmes aligned with organizational strategy. - Oversee multiple projects, ensuring they meet scope, budget, and timeline requirements. - Build strong relationships with stakeholders, sponsors, and cross-functional teams. - Establish...
Project Administrator (IT Projects) Rivonia, Sandton - Managed IT Services | R25 000+ The Opportunity If you enjoy keeping IT projects organised, on track, and well communicated, this role is for you. You ll join a fast-paced IT projects team supporting infrastructure upgrades and cloud rollouts for multiple business clients. You ll earn R25,000 R30,000 per month (CTC) plus medical aid, a...
Company Overview: Our client is a leading Managed Service Provider (MSP) specializing in delivering customized ICT solutions. By leveraging world-class technologies, they are committed to enhancing business efficiency and transforming the way their clients operate. Role Overview: We are seeking a skilled and driven Intermediate or Senior Software Developer to join a dynamic development team....
Key Responsibilities: - Automation Development. - Build and maintain automation workflows using Halo PSA, Datto RMM, Hudu, and other MSP tools. - Design and implement automation solutions for clients using n8n as the primary automation platform. - AI & LLM Integration. - Utilize AI tools such as Microsoft Copilot, Claude, and others to enhance processes. - Work with Large Language Models (LLMs)...
Contractual and Legal Advice - Compilation and legal advice (and legal liability) on legal documents and contracts, Memorandum of Understanding, 3rd party contracts as well as MSP crew contracts and accompanying documents. - Involvements and input (interpretation) on the Service Level Agreement that SAMSA MSP has with DEFF. Regulatory - SAMSA Regulatory Assistance – Providing legal advice...
Key Responsibilities - Support and manage firewalls: - FortiGate - Cisco ASA / Firepower - Palo Alto - SonicWall - Configure: - Firewall rules - NAT policies - VPN tunnels (site-to-site & client VPN) - Troubleshoot: - Security incidents - Network connectivity issues - Monitor firewall logs and alerts - Apply security best practices - Provide escalation support - Network troubleshooting: -...
1st Line Service Desk Engineer Be the first line of support in a fast-paced MSP environment, solving real client problems daily Cape Town (Gardens) | R25,000 R30,000 per month About Our Client A well-established Managed Service Provider (MSP) delivering responsive and professional IT support to a diverse client base. Known for combining technical expertise with excellent customer service,...
Key Responsibilities Client Ownership & SLA Delivery - Act as the primary technical contact for assigned SLA clients - Take ownership of incidents, requests, and problems for those clients - Ensure tickets are handled in line with contractual SLAs and internal KPIs - Proactively communicate with clients regarding progress, delays, and resolutions Technical Support (Tier 2 / Intermediate) Provide...
About the Job: We are seeking a highly capable and customer-focused Level 3 Engineer to join our Service Team in providing effective remote and telephone-based technical support to our customers. You’ll be a key escalation point for technical issues, contribute to project deployments to ensure the smooth transition into BAU, and be a key thought leader on how we can enhance the service we offer...