Key Responsibilities - To provide service delivery and support to internal Stakeholders and clients - Manage and mitigate ICT and Infrastructure risks within the Organization - Maintain continuous improvement within the ICT and Infrastructure environment. - Develop and maintain ICT support procedures. - To maintain stakeholder relations and client service within ICT and Infrastructure...
Location: Hybrid Employment Type: Full-Time Industry: Information Technology | IT Services | IT Operations About the Role WatersEdge Solutions is partnering with a technology-driven client to recruit an IT Service Delivery Manager responsible for ensuring the consistent and high-quality delivery of IT services. This role requires a proactive and detail-oriented professional to oversee service...
An experienced General Manager IT/OT Service Delivery is required to provide strategic direction, leadership, and planning for delivery of all information technology (IT) and operational technology (OT) operations and services in Johannesburg on a permanent basis. Minimum Requirements: - B Degree/B Tech/Advanced Diploma in Information Technology/Computer Science/Engineering/Business...
One of our clients who specialise in offering end to end business solutions within technology, BBBEE and compliance, is seeking an experienced service delivery / project roll-out candidate to join the Operations department. This is a very high performance driven environment, we are in need of candidates with a great track record of managing complex service issues and the ability to manage...
Job Location : Pretoria, Gauteng, South AfricaApplication Deadline : February 22, 2026 Job Purpose - Responsible to the customers and process partners for the development and operation (e.g. innovation, product and requirements management, design, advanced development, test, quality assurance, documentation, maintenance, operation of the IT products and its respective services throughout the...
Team Lead, Service Delivery-049CG Description Description - External Your potential has a place here with TTEC's award-winning employment experience. As an Operations Analyst working as a Team Lead working onsite in Cape Town, South Africa, you'll be a part of bringing humanity to business. #experienceTTEC What You'll be Doing Do you have a passion for leading, mentoring and coaching? Looking for...
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that...
Service Delivery Agent Duties will include but are not limited to: - Configuring & Implementing Hosted PBX systems and/or implementing ethernet orders - Placement & Monitoring of orders via internal systems - Management of Multi-Product Orders - Router & Firewall configurations - Handing over completed projects. - Building connectivity solutions - Building customer relations - Reporting and...
External Hire Vacancy: Product & Service Delivery Lead Location: South Africa (Remote) Contract Duration: 6 months Overview The Delivery Lead will play a pivotal role in driving the development and delivery of our products and services, including software solutions. We are looking for a strategic thinker who has an entrepreneurial outlook, a desire to roll up their sleeves and to make an...
Job Title: Service Delivery Manager Job Description Are you a business-savvy, customer-centric, detail-oriented manager looking for your moment to shine? We are seeking a Service Delivery Manager to push, probe, organize, and orchestrate key stakeholders in a business symphony that delivers to client expectations in line with SLA agreements and business requirements. You will take the lead on...
Job Description To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service - Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work - Drive sales across product and campaign initiatives to...
Senior Service Delivery Manager For the IT department, we are looking for a full-time Senior Service Delivery Manager Fulltime · Middelburg We are looking for a candidate with a completed bachelor's degree in IT, Business, or related field to join our IT department Do you have at least 7+ years of experience IT Service Management or Service Delivery roles, preferably in a regulated...
Job Purpose Responsible to the customers and process partners for the development and operation (e.g. innovation, product and requirements management, design, advanced development, test, quality assurance, documentation, maintenance, operation of the IT products and its respective services throughout the entire life cycle in the above-mentioned context. In addition, the role is responsible for...
About us Managed hosting as a Service, Microsoft Office 365 and Cloud computing - if these words excite you and are passionate about IT, then we need you!We are an IT company, dedicated to providing our clients with the best technology support solutions and services, based in the Northern Suburbs (Kenridge), and searching for the right team player to join our young, dynamic, and growing...
JOB PROFILE: - Job Title: - Service Delivery Manager- Division: - Support- Sub Division: - Service Delivery- Reports to: - Chief Operating OfficerWORKING RELATIONSHIPS: - Internal: - Ensuring that recovery processes and procedures are in place and tested regularly - Ensure that communication and feedback on major incidents, problems and changes - Ensure that the major incident management...
Description To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer serviceProvide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work Drive sales across product and campaign initiatives to exceed set...
Job Profile Summary Our Senior Client Delivery Manager - Network Services will be responsible for high-level relationship management with clients. Serves as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the...
Our BPO client is looking for Service Delivery candidates: Basic Function: This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams Essential Functions - Client Portfolio Management – End of End owner...
Qualifications and Experience: - Matric plus relevant Bachelors Degree or Diploma in Information Technology, Business Management, or related field. - Minimum of 810 years experience in Service Delivery Management, including 5 years in a National or Senior Leadership capacity. - Strong knowledge of Risk Management, Governance, and Compliance frameworks. - Proven experience in managing large-scale...
Key Responsibilities - Lead and coordinate delivery of contracted compliance solutions. - Ensure services (SaaS, training, advisory, support) meet SLAs and quality standards. - Manage risks, resolve issues swiftly, and maintain accurate project records. - Build trusted client relationships and lead regular service reviews. - Oversee multi-disciplinary delivery teams and foster a high-performance...