Job Responsibilities: - Work closely with the Business Intelligence (BI) Manager to transform raw, multi source data into reliable, timely, and actionable insights. - On-time delivery of dashboards/reports against SLAs. - Data quality metrics: completeness, accuracy, reconciliation rates. - Stakeholder satisfaction scores and adoption of dashboards. - Measured impact of AI-assisted insights...
The Senior Business Process Analyst (Finance & Shared Services) plays a critical role in supporting the CIO’s enterprise transformation agenda by analysing, optimising, and standardising financial and administrative processes across the organisation. This role ensures that the Finance and Shared Services Centre (SSC) operates with maximum efficiency, accuracy, and control through digitised,...
Job Title Production Support Analyst Location Johannesburg (SA) Reports to Lead Analyst or Senior Service Analyst Role Description This role provides application support for the FNZ business; it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s...
Job Requirements & Qualifications - Grade 12 (Matric) - Tertiary qualification (Degree or Diploma) in Data Analytics, Information Systems, Statistics, Computer Science, or a related field - 24 years experience in a Data Analyst or BI Support role - Intermediate to advanced SQL skills - Proven experience with Power BI (data modelling, DAX, Power Query) - Advanced Excel skills (Pivot Tables, Power...
This role is for people who enjoy complexity and don't need a script. Our client is looking for an Operations Support Analyst to support global VAT and US Sales Tax operations, manage complex cases, and drive continuous improvement. What you'll get involved in: - Managing VAT and US Sales Tax compliance cases - Conducting global tax research and analysis - Supporting and leading...
Purpose of role Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability. Our Product Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary. Our Product Support Analyst will also assist...
Stratlab – Where Talent Meets Its People. We connect brilliant minds with companies that actually get them. Serious about growth, light on the drama. We’re currently looking for an Operations Support Analyst – a role for someone who thrives in Problem-solving Tax research Compliance case management Project execution Process improvement Stakeholder engagement and wants to make a real...
A leading actuarial organization in Johannesburg is seeking an Actuarial Analyst to support pricing and capital modeling within the Non-Life actuarial function. This role offers excellent study support and mentorship. The ideal candidate has a BSc Actuarial Science, a minimum of 3 years non-life actuarial experience, and proficiency in Excel and statistical software. Join a dynamic team that...
- Respond to and resolve service desk tickets in line with SLA targets; - Troubleshoot application errors, performance issues, and user problems; - Escalate unresolved or complex incidents to the Senior Analyst or Supervisor; - Perform routine system checks, monitoring, and preventative maintenance; - Conduct initial analysis of incidents to identify root causes; - Document issue resolutions and...
A recruitment agency is seeking a Junior System Operations Support Analyst in Johannesburg. The successful candidate will be responsible for diagnosing system issues, developing problem-solving procedures, and supporting project implementations. Candidates should have at least one year of experience in SysOps support and proficiency in Salesforce Administration. This position requires strong...
An educational institution is seeking to hire an IT Service Desk Analyst for a permanent position across its campuses in South Africa. The successful candidate will provide first-line support and is expected to effectively triage incidents while utilizing and creating KCS articles. This role requires a commitment to enhancing user experience and ensuring technology operability within the...
About the job Production Support Analyst Contract position - 3-5 years technical and support experience - Proven experience of working hands-on with a variety of platform technology - API integrations and providing technical support on the same, preferably in a Banking environment. - Knowledge of relevant internet and connectivity protocols. - Knowledge of API's - Expert experience in reading...
A leading software company in South Africa seeks a Product Support Analyst responsible for troubleshooting, diagnosing, and resolving customer issues efficiently. The ideal candidate will possess excellent communication skills and a passion for service excellence. Responsibilities include case management, documentation of solutions, and coaching team members to ensure high-level customer...
A leading recruitment firm in Randburg is looking for a skilled IT Technical Support Analyst. This role involves providing comprehensive 1st line IT support, managing incidents, and ensuring compliance with service level agreements. Candidates must possess a bachelor's degree in IT or a related field and have experience with cloud computing, Oracle, SQL Server, and incident management. The...
Junior System Operations Support Analyst About the job Junior System Operations Support Analyst Key purpose: We are looking for a Junior System Operations Support Analyst to join our Systems Operations (SysOps) team. The SysOps team is responsible for monitoring and ensuring the high availability and high reliability of our critical operation systems. These systems are crucial to Merchant...
About the job IT Technical Support Analyst Duties and responsibilities: - 1st Line IT support for Application Support - Incident management for Application Support (SMAX) - Logging and tracking of incidents, changes and requests - Receiving incoming queries from multiple sources, assigning and tracking queries - Proactively monitor and manage SLA and OLA on all incidents - Ensure that business...
A recruitment firm in Randburg seeks an Application Support Analyst to deliver high-quality support and resolve technical issues. Candidates should have 3-5 years of application support experience and familiarity with SQL, Oracle, and various automation tools. Responsibilities include collaborating with delivery teams, ensuring system consistency, and conducting quality control. This role...
A leading recruitment firm is seeking a Specialist: Operations Analyst to manage portfolio transitions and client queries in Johannesburg. The role requires 2-5 years of experience in investment management, particularly in asset management or fund operations. Candidates must have strong communication skills, a detail-oriented mindset, and proficiency in advanced MS Excel. You will liaise with...
About the job Application Support Analyst Key purpose: Provide high quality application and systems support, understand the nature and business impact of requests and perform the required analyses and provide second line support for technical and functional solutions. Duties and responsibilities: - Provide high quality operational and technical application and systems support to customers and...
A leading recruitment agency in South Africa is seeking a Production Support Analyst to provide technical guidance and support for banking clients. The ideal candidate will have 3-5 years of technical experience, strong API management skills, and proficiency in SQL. Responsibilities include troubleshooting production queries, managing stakeholder relationships, and conducting system testing. This...