Main Role Purpose:To ensure that processes and Routine Maintenance activities (Monitoring, backup, upgrading, patching and so on) of the Billing System are done according to schedule to meet SLA. Support Client (Users) on how to use the billing system and clarify any misunderstandings. Summary of Responsibilities: Preventative maintenance (installation of service packs, patches, hot fixes,...
ENVIRONMENT: A leading Cloud Solutions company is on the hunt for a highly skilled and customer-focused Technical Specialist to join their Professional Services team. This is more than a support role; you will be the technical architect and trusted advisor for their customers, designing, deploying, and managing sophisticated communication solutions that solve real-world business problems. You...
The IT Business Support Specialist plays a key role in delivering advanced technical assistance and ensuring a high standard of customer satisfaction. This role focuses on providing in-depth troubleshooting, supporting complex customer setups, and driving first-time resolution of support requests. The specialist will be responsible for handling escalated technical issues that require strong...
Company Overview: We are a dynamic and rapidly evolving ICT solutions provider, offering a comprehensive range of communication, connectivity, and security solutions tailored to meet the needs of businesses. As specialists in IP communications, we deliver cutting-edge products and services in telecommunications, networks, cyber security, office automation, smart automation, and more. We are...
Requirements - Minimum 4 years direct sales experience in IT or office automation. - Proven track record of successfully closing new business. - Strong presentation, negotiation, and communication skills. - Knowledge of telephony, VOIP, fibre, PABX, network connectivity, managed IT, cloud, cybersecurity, and IT support. - Own reliable transport and a valid drivers license. By submitting any...
Responsibilities - Achieve targets for the retention of B2C and B2B members in allocated segments through undertaking telephony and face to face relationship/account management activities - Implement business development activities identified in the sales plans for allocated key priority segments that will contribute to the achievement of country business plan objectives, and ensure...
The Dialler Strategy & Campaign Operations Specialist is responsible for the end-to-end design, setup, optimisation, and performance management of outbound dialler campaigns across lead generation and debt collection portfolios. This role manages all outbound dialler activity within Omni and Vicidial, ensures accurate integration and data flow into Excalibur CRM, and drives campaign efficiency...
Location: Hybrid (Bedfordview) Employment Type: Full-Time Industry: IT Infrastructure | Financial Services | Insurance WatersEdge Solutions is partnering with an established financial services business to recruit a highly skilled and proactive Senior Systems Administrator. This is a hands-on, critical infrastructure role responsible for the security, reliability, and performance of all IT...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...
JOB ROLE REQUIREMENTS QUALIFICATIONS • Recognized degree or equivalent • ITIL Service management Basic Guidelines for IT Services and Management EXPERIENCE • 5 Years in IT Management • Experience in dealing with teams within a geographical and technical complex environment • Work experience within the retail and manufacturing environment (desirable) would be an advantage KNOWLEDGE REQUIRED •...
About the job Senior IT Operations Engineer Senior IT Operations Engineer Responsibilities: Design, administer, and maintain the companys IT infrastructure. Create and implement policies, procedures, and standards for IT operations and services. Keep up to date with rapid technological changes. Support the administration of a wide area and local network. Provide technical 2nd and 3rd level...
Your role - To provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications. - Support end users and deliver IT services in the areas of Microsoft 365, MS Teams, PC support, LAN and WAN, video conferencing etc. - Hands-on practice on Microsoft Power platform services including Power automate and power app. -...
Position Summary Industry: IT & Internet Job category: Customer Service Location: Randburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Tracker has been South Africa's leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer Value Management Supervisor in the Customer Value Management Contact Centre situated at the head...
Role Purpose Responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication. Requirements - Matric / Grade 12 - Essential - 3-year degree in Mathematics, Statistics or Operations Management - Desirable - Applicable technology certification - Desirable - 1 - 2 years experience as a scheduler or similar position. - 2 - 5...
A global systems integrator and digital transformation expert focused on technology-enabled CX is seeking a talented Telephony Engineer to join their dynamic team. They are seeking a highly organised, performance-driven demand generation team leader to build. A hands-on leader to develop and scale a high-performing outbound Sales Development function supporting local and international markets....
Apply by : We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1. To see what life at Capitec is all about and complete a short assessment, please click here 2. Once you have completed the above finalize your application by clicking apply below Purpose Statement - To...
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...
Introduction We're a fast-growing label & flexible-packaging manufacturer serving FMCG, food & beverage, logistics and e-commerce brands. We move quickly, value clear communication, and reward people who own outcomes. Duties & Responsibilities What you'll do: - Call every new quote within parameters, confirm spec/timing/decision process, and drive to PO. - Run structured follow-ups...
ENVIRONMENT: A leading Cloud Solutions company is on the hunt for a motivated Junior Technical Specialist to join their Professional Services team. This is an exciting growth role for candidates who want to develop their technical and integration skills in the world of unified communication, contact centers, workflow automation and AI-driven solutions. You will be assisting with solution...
We are looking for a young, enthusiastic individual with their own transport to join our team as an ICT Hardware Installer. Key Requirements: - Matric preferred, but a good attitude and willingness to learn are just as important - Own transport and ability to travel to client sites - Interest in ICT hardware, networks, and telecommunication systems Job Responsibilities: - Travel to client sites...