Main Role Purpose:To ensure that processes and Routine Maintenance activities (Monitoring, backup, upgrading, patching and so on) of the Billing System are done according to schedule to meet SLA. Support Client (Users) on how to use the billing system and clarify any misunderstandings. Summary of Responsibilities: Preventative maintenance (installation of service packs, patches, hot fixes,...
Roles and Responsibilities Reports to: Service Desk Manager Working hours: Mon-Fri 8:00-18:00 (UK time) shifted weekly. Salary: R20 000 R25 000 basic salary + Medical Aid, provident fund, income protector benefits Location: Cape Town (SA) Summary and purpose of the Job: We are seeking an ambitious and customer centric individual to join our Voice Support Team. The successful candidate will need...
Responsibilities: Hybrid Infrastructure Operations - Deploy, configure, and maintain Windows and Linux servers across on-premises and Microsoft Azure environments. - Manage HP Synergy blade servers and associated storage technologies. - Administer Hyper-V clusters and failover configurations for Microsoft SQL Server. - Perform regular patching, firmware updates, and server upgrades in line with...
ENVIRONMENT: A leading Cloud Solutions company is on the hunt for a highly skilled and customer-focused Technical Specialist to join their Professional Services team. This is more than a support role; you will be the technical architect and trusted advisor for their customers, designing, deploying, and managing sophisticated communication solutions that solve real-world business problems. You...
Engineering Manager - Contact Centre Platforms Lead the transformation of high-volume contact centre ecosystems at scale Remote role with global impact across customer experience platforms About Our Client Our client a global technology company delivering high-performance software solutions. Focused on engineering excellence and collaboration, they partner with clients to solve complex...
Core Job Responsibilities - Gather and Document Requirements: Interview stakeholders to understand current telephony processes, identify pain points, and define needs for new or improved systems (e.g., PBX, IVR, ACD, CRM integration). - Analyze Business Processes: Evaluate existing workflows and systems to identify areas for improvement, focusing on efficiency, cost savings, and enhanced...
The IT Business Support Specialist plays a key role in delivering advanced technical assistance and ensuring a high standard of customer satisfaction. This role focuses on providing in-depth troubleshooting, supporting complex customer setups, and driving first-time resolution of support requests. The specialist will be responsible for handling escalated technical issues that require strong...
Company Overview: We are a dynamic and rapidly evolving ICT solutions provider, offering a comprehensive range of communication, connectivity, and security solutions tailored to meet the needs of businesses. As specialists in IP communications, we deliver cutting-edge products and services in telecommunications, networks, cyber security, office automation, smart automation, and more. We are...
Requirements - Minimum 4 years direct sales experience in IT or office automation. - Proven track record of successfully closing new business. - Strong presentation, negotiation, and communication skills. - Knowledge of telephony, VOIP, fibre, PABX, network connectivity, managed IT, cloud, cybersecurity, and IT support. - Own reliable transport and a valid drivers license. By submitting any...
Key Duties & Responsibilities: - Manage Microsoft 365 / Entra ID (user access, permissions, MFA) - Administer Windows endpoints (updates, compliance, asset lifecycle) - Handle networking basics (Wi-Fi, VPN, firewalls, ISP coordination) - Support onboarding/offboarding and general IT support - Liaise with a managed service provider (MSP) - Maintain clear IT documentation, SOPs, and runbooks -...
Key Responsibilities : Technology availability, stability, and incident management - Ensure high availability of all production systems supporting operations (voice, CRM, diallers, WFM, QA tools, reporting, connectivity) - Own incident management end-to-end: triage, escalation, resolution, RCA, and preventative actions. - Maintain a live operational risk register for IT and communicate exposure...
Responsibilities - Achieve targets for the retention of B2C and B2B members in allocated segments through undertaking telephony and face to face relationship/account management activities - Implement business development activities identified in the sales plans for allocated key priority segments that will contribute to the achievement of country business plan objectives, and ensure...
ENVIRONMENT: A leading Cloud Solutions company is on the hunt for a motivated Junior Technical Specialist to join their Professional Services team. This is an exciting growth role for candidates who want to develop their technical and integration skills in the world of unified communication, contact centers, workflow automation and AI-driven solutions. You will be assisting with solution...
We are looking for a young, enthusiastic individual with their own transport to join our team as an ICT Hardware Installer. Key Requirements: - Matric preferred, but a good attitude and willingness to learn are just as important - Own transport and ability to travel to client sites - Interest in ICT hardware, networks, and telecommunication systems Job Responsibilities: - Travel to client sites...
Job Description: The Infrastructure Manager is responsible for the strategic planning, implementation, and operational management of our client hybrid IT infrastructure. This includes on-premises and cloud environments enabled by Microsoft Azure, HP and Aruba networking equipment, HP servers and SAN storage, Windows and Linux operating systems, and SQL Server databases. The role ensures high...
The IT Business Support Specialist plays a key role in delivering advanced technical assistance and ensuring a high standard of customer satisfaction. This role focuses on providing in-depth troubleshooting, supporting complex customer setups, and driving first-time resolution of support requests. The specialist will be responsible for handling escalated technical issues that require strong...
Job Description: The Senior IT Infrastructure Engineer is responsible for the setup, configuration, support, and maintenance of our clients hybrid infrastructure environment, which includes on-premises and cloud based servers, storage, and network switches. The role ensures optimal performance, security, and availability of infrastructure services and supports continuous improvement through...
ENVIRONMENT: A leading Cloud Solutions company is on the hunt for a versatile and motivated Field Services Engineer to join their dynamic Field Services team. This role is ideal for a candidate with a strong background in unified communications, contact center technologies, and network engineering, who is passionate about solution deployment, integration, and automation. The Field Services...
Responsibilities: Infrastructure Strategy & Planning - Develop and maintain the companys infrastructure roadmap aligned with business goals. - Lead infrastructure projects including upgrades, migrations, and capacity planning. - Evaluate and recommend new technologies and solutions to improve efficiency and resilience. Hybrid Environment Management - Oversee the management of Windows and...
ENVIRONMENT: YOUR ambition, strong technical curiosity and customer-first mindset is wanted by a thriving Managed Service Provider company to fill the role of a 1st Line Technical Support Engineer. You will support a diverse client base remotely and occasionally onsite. This role offers exposure to a wide range of technologies and the chance to grow your skills through collaboration with senior...