contacts manager jobs in Centurion

Overall Purpose Of The Job The Contact Centre Agent serves as the primary point of contact for SACAA clients, delivering prompt, accurate information and ensuring outstanding customer experience in line with our Service Level Agreements (SLAs). Contact Centre - Client Engagement & Enquiry Management- Handle 50-70 inbound calls daily, courteously and efficiently.- Log and track all client...

First-level manager responsible for the performance, coaching, and development of a team of agents . Tasks Monitor agent performance in real-time (calls, chats, ticket metrics) and provide instant feedback/coaching. * Handle and de-escalate calls from highly frustrated or challenging customers. * Conduct regular 1:1 performance reviews and create development plans for team members. * Ensure...

Job Objectives - Create detailed business plans to facilitate the attainment of goals and quotas - Manage the entire sales cycle from finding a client to securing a deal - Unearth new sales opportunities through networking and turn them into long term partnerships - Present products to prospective clients - Provide professional after-sales support to enhance the customers dedication - Remain in...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Job Objectives Create detailed business plans to facilitate the attainment of goals and quotasManage the entire sales cycle from finding a client to securing a dealUnearth new sales opportunities through networking and turn them into long term partnershipsPresent products to prospective clientsProvide professional after-sales support to enhance the customers’ dedicationRemain in frequent contact...

Key Responsibilities:- Inbound Calls - Receive and direct incoming client calls to the correct department.- Client Support - Assist clients with queries and provide professional service.- Call Routing - Act as a switchboard, referring clients to the right contacts.- Query Logging - Resolve and log client queries accurately and timeously.- Client Relations - Build strong relationships with clients...

Requirements: - Grade 12 - Tertiary qualification will be an added benefit - 5+ years administration experience on a senior level - Excellent communication skills (written and verbal) - Afrikaans & English - Computer literate - Ability to work under pressure - Valid drivers license and own transport Responsibilities (not limited to): - Full administration function - Day to day operations...

Minimum requirements for the role: - Must have a relevant degree in Agriculture - Minimum 5 years relevant work experience in crop management - Excellent interpersonal skills and the ability to supervise workers - Demonstrated experience in project management and team leadership is essential - Fluency in Afrikaans and English (Read, Write, Speak) - Proficiency in organization, planning and...

- Knowledge and understanding of executive and personal protection and tactical skills, situational and operational planning - Capable of planning, executing and maintaining executive and personal protection operations in dynamic environments - Knowledge and understanding of risk environment - Strong communication and crisis management skill - Strong planning and co-ordinating skill - Clear...

Job Description: - Provide strong leadership, guidance, and mentorship to service technicians, fostering continuous professional development and high performance - Manage day-to-day service operations, including job scheduling, workforce planning, and effective resource allocation - Ensure timely, high-quality maintenance and repair of refrigeration and compressor systems in line with company...

ENVIRONMENT: A leading provider of Electronic Systems seeks a highly strategic-thinking Technical Product Manager who will be responsible for designing and supporting its competitive products that meet and exceed market and end-user requirements throughout the entire product lifecycle. You will ensure the technical integrity of baseline products in the Product Life Cycle Management (PLCM)...

Financial Manager Appointment: Full-time position Locations: Sunderland Ridge, Centurion Salary: R50 000 CTC per month Benefits: None Qualifications: Diploma or B.Com degree in Accounting | Financial, Job Description: A well established multinational, company in the food and flavor industry is recruiting a Finance Manager who will be responsible for the financial health of the organization....

Fleet Manager | Johannesburg, Gauteng | Permanent Lead and grow a high-impact fleet channel in a fast-moving automotive environment. If you enjoy strategic sales, complex negotiations and building long-term corporate relationships, this role is for you. As Fleet Manager, you will own the Corporate Fleet and Rental portfolio, working closely with dealer networks, key corporate and rental...

Overview We are seeking a qualified individual to join our team as a Quality Control/Assurance Manager. The ideal candidate will have experience working in a laboratory setting and possess a strong understanding of quality control processes. This individual will be responsible for overseeing the quality assurance procedures within the company and ensuring that products meet the necessary...

Job Description Are you someone who understands issues of solvency and risk management in insurance entities? Do you have experience with supervising teams? If you meet the below requirements, contact me today! Requirements: •Postgraduate Degree in field of study •2 years experience managing teams •SAM and Insurance legislation knowledge If you would like to apply for this position, please...

Area Administration Manager (JB5761) Centurion, Gauteng (Office-based) R12 000 – R14 000 CTC per month Permanent Lead the administration function for a regional office. Manage staff, support the branch manager, and ensure seamless operations. This role offers stability, responsibility, and the chance to grow in administrative management. Minimum Requirements: Grade 12 or equivalent...

Requirements: - CA(SA) - Essential - 1+ years post article experience - Valid drivers license and own transport - Own laptop Responsibilities: - General duties for an Audit Manager / CA(SA) within an Audit firm environment Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.

Overall, Purpose of the Job To improve the customer experience and customer satisfaction index by handling customer enquiries, resolving issues and supporting the team in delivering high-quality service. Customer Service- Assist customers with enquiries regarding products and services, and account information.- Accurately record and update customer details in the CRM system.- Escalate complex...

Job Description: - Monitors industry movements to inform strategic decision-making. - Shapes the long-term vision and strategic direction of the companys product portfolio. - Track and analyze product performance metrics. - Identify and fix prototype issues. - Engage with key stakeholders across and beyond the organization. - Facilitate effective product training to enhance team...

- Strong knowledge of the safety at sports and recreational events Act, Act 2 of 2010 - Proven experience in events management of the physical wellbeing and rights of people at sports cultural, religious and other events - Proven experience in safety, risk management security standards covering all aspects relating to safety certificates, spectator control and public liability insurance - Minimum...