Key Responsibilities:- Inbound Calls - Receive and direct incoming client calls to the correct department.- Client Support - Assist clients with queries and provide professional service.- Call Routing - Act as a switchboard, referring clients to the right contacts.- Query Logging - Resolve and log client queries accurately and timeously.- Client Relations - Build strong relationships with clients...
Overall, Purpose of the Job To improve the customer experience and customer satisfaction index by handling customer enquiries, resolving issues and supporting the team in delivering high-quality service. Customer Service- Assist customers with enquiries regarding products and services, and account information.- Accurately record and update customer details in the CRM system.- Escalate complex...
ABOUT THE ROLE The Multi-Skilled Agent is the first point of contact between Leroy Merlin South Africa and its customers across multiple service channels. The role is responsible for delivering effortless, high-quality service by handling queries efficiently and with empathy. Agents ensure accurate ticket management in Zendesk and adapt quickly to evolving customer service technologies and...
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Applications welcome and NO EXPERIENCE IS REQUIRED FROM...
This role manages end‑to‑end export operations while supporting the optimisation of digital supply‑chain solutions. The successful candidate will build and grow client relationships, analyse market trends, manage trade processes, and support the rollout of new feature sets. Responsibilities include onboarding new clients, enhancing user adoption, growing global market presence, improving...
Job Responsibilities Relationship Management - Develop and maintain strong, long-term relationships with buyers or key account managers - Lead as a point of contact for all customer matters/issues, ensuring timely and successful account management - Maintain trust through high-level customer service Sales Strategy & Business Growth - Develop and execute customer plans and sales strategies to...
Critical Requirements - Skills, Experience & Qualifications - Matric essential and relevant tertiary qualification - 5 plus years experience as an Account Manager - Proven track record of managing large accounts and achieving sales targets. - Must have experience in selling Software Solutions (multi-vendor Solutions) - A broad network of contacts and clients in Gauteng in either Public or...
KEY RESPONSIBILITIES: - Drive Parts Sales with growth aligned to Parts Business Targets, KPIs, Objectives, Margins and Profitability of the Business - Sales planning of target achievements, profits margins, stock level, orders, accessories sales and suppliers, back-order parts and obsolescent stock values with creative ideas to increase profits and reduce obsolescent stock - Provide and prepare...
Duties & Responsibilities: - Account Management - Build and maintain strong relationships with key channel partners. - Act as the primary point of contact for assigned accounts. - Regularly review partner performance and provide actionable insights for improvement. - Sales and Revenue Growth - Develop and implement sales strategies to achieve revenue targets through channel partners. -...
Minimum Requirements - Minimum 5 Years Experience in a similar role with a proven Track Record - Must be able to handle an average of 80 Units per month alone - Must be able to perform against Targets - Matric Certificate - NQF 4 Retail or Short-Term Insurance Qualification with a minimum of 120 FAIS Credits (LEGISLATIVE REQUIREMENT) - RE Accreditation (LEGISLATIVE REQUIREMENT) - NCA...
Job Description Assisting the department to implement, improve and maintain policies and procedures. will be responsible for preparing the organization for the external audit, including preparing all documents, reports and analyses that the external auditors will require, including all IFRS calculations and statements/reports. Providing strong strategic leadership to their finance...
Description: Monitor and manage the execution of O&M contracts to ensure compliance with agreed terms and conditions. ? Serve as the primary point of contact for SPMM contractual issues and disputes with all SPMM vendors ? Maintain detailed records of contract performance, amendments, and renewals ? Track and analyze key performance indicators (KPIs) to measure the fulfillment of contract...
Introduction A company specializing in IT services based in Midrand is looking for a hands-on IT parts/IT Support related sales experienced Business Development Manager to join their company. Duties & Responsibilities - Sells IT products and/or Infrastructure management services and develops new account relationships - Solicits and maintains network of prospects. - Initiates contact with...
Multinational pharmaceutical firm seeks sales manager. Sell Antiretrovirals to Government and the Private sector. What the person must be able to do: This role is in the South African pharmaceutical industry. The company supplies Antiretrovirals to Government and the Private Sector. Typical customer would include the Department of Health, Provincial Health Departments, Government Hospitals,...
Job Description The company employs 135 staff and is a medium sized fast growing company. This role requires a person with technical expertise in mechanical / electrical engineering with strong commercial acumen. The primary function of the Account Manager is to manage the relationship between the company & its clients. Ensuring that the commitments contained in our contracts are delivered upon...
Overall Purpose Of The Job The Contact Centre Agent serves as the primary point of contact for SACAA clients, delivering prompt, accurate information and ensuring outstanding customer experience in line with our Service Level Agreements (SLAs). Contact Centre - Client Engagement & Enquiry Management- Handle 50-70 inbound calls daily, courteously and efficiently.- Log and track all client...
Manage export clients end‑to‑end using a digital supply‑chain platform Grow client base through market research, onboarding and feature adoption Collaborate with product + commercial teams to refine processes and improve client outcomes Skills & Experience: Minimum 23 years in export/logistics/farming operations with client‑facing experience Excellent communication + strong data/ops...
Responsibilities: - Facilitate dealer sales processes; review and implement dealer strategies - Establish individual and divisional sales objectives - Set dealer performance targets - Improve and monitor dealer profitability and financial performance - Implement and manage dealer standards to meet sales goals - Develop and maintain dealer sales operating standards and procedures - Monitor dealer...
Your responsibility is also to project a professional company image through voice and online interactions. Job Responsibilities: - Providing customers with the organization’s service and product information - Handling and resolving customer complaints regarding product sales to customer service problems. - Recording details of comments, inquiries, complaints, and actions taken - Manage and...
Lead enterprise‑wide cybersecurity strategy, governance and compliance using frameworks like NIST + JSS while aligning with business leadership Drive architecture & operational security across hybrid cloud, Microsoft 365 security stack, identity governance, firewalls, BYOD, branch networks and threat monitoring Oversee and uplift SOC capability, incident response playbooks, SIEM/SOAR integration...