Overview Manage and administer the Dialer and telephony systems within the call centre to optimise call campaigns and Agent productivity. Duties & Responsibilities - Administration of Daily Campaigns — ensure correct campaigns loaded as defined by management; optimise dialer attributes that are suitable to defined campaigns; monitor campaign results real time and make adjustments to improve...
Overview At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of...
Job Description To provide tools and management information to support business strategy, by developing dialler strategies and managing day to day dialler operations. Hello, Future Dialer Administrator Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our...
Description To provide tools and management information to support business strategy, by developing dialler strategies and managing day to day dialler operations Hello, Future Dialer Administrator Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent...
Job Overview:- Application Deadline: 6 December 2025- Job Location: Durban, Kwazulu Natal- Job Title: Dialer Administrator- Education Level: Certificate- Job Level: Intermediate- Minimum Experience: 3 - 5 YearsDialer Administrator position available in Durban.:About the Role:Our client is looking for an experienced Dialer Administrator to their team. This role is perfect for someone who thrives...
Junior Dialer Administrator Kickstart your career in contact centre technology and analytics. Durban (office-based) | R15 000 - R20 000 About Our Client Our client is a solutions-focused business that empowers contact centres to optimise customer engagement. They value adaptability, teamwork, and innovation, offering employees the chance to build technical expertise in a fast-paced...
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and...
Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
PURPOSE OF THE ROLE Build, monitor and maintain all outbound activity call sloping strategies. Design, monitor and manage weekly activity campaign schedules. Produce real-time performance and productivity data to support the operational management team, focusing on strong performance, quality and compliance standards. Improve the top-line business decision-making processes by collecting,...
Duties:Manage dialler and telephony systems within the call center to optimize call campaigns and Agent productivity.Building data queries using Google Sheets (SQL processes, triggers and SSIS packages is an advantage)Building daily reports on campaigns for previous days using SQL, Excel and ICBM.Analyse dialler results in real-time for agents and recommends changes to current process.Communicate...
A recruitment agency seeks a Data and Dialler Administrator to enhance decision-making through data collection and analysis. The ideal candidate will manage dialler performance, increase data penetration, and analyze outcomes to inform business strategies. This role requires strong analytical skills and a minimum of 3 years in a similar position, alongside proficiency in Microsoft BI Tools and...
Job Summary As a pivotal member of our onboarding sales team, the Conversions Sales role is the first and most critical point of contact for our future clients. You will be responsible for converting interested leads into actively trading clients by providing an exceptional, educational, and seamless onboarding journey. This role combines salesmanship with client education and relationship...
Bilingual Sales Associate (Spanish/English) – EG003 Pearl – Cape Town, Western Cape, South Africa Overview The Bilingual Sales Associate serves as the bridge between customer satisfaction and sales expansion, combining inside sales, customer service, and proactive outreach to drive revenue growth in English and Spanish‑speaking markets. This role supports sales representatives while managing...
Direct message the job poster from Set 2 Close | B Corp™ B2B Rev Ops Systems & HubSpot Elite Partner | Strategy, Execution, Implementation, Training & Consulting | B Corp Are you an energetic, highly-motivated self-starter with three years of dedicated dialing experience ready to be the engine of our sales pipeline? Set 2 Close is looking for an ambitious Sales Development Representative to...
A leading banking institution in South Africa is seeking a Dialer Administrator to develop dialer strategies and manage day-to-day dialer operations. The ideal candidate will have experience in campaign management, possess strong Excel and SQL/SAS skills, and a proactive approach to service delivery. Join a dynamic team committed to effective change and innovation within a supportive environment....
Description To provide tools and management information to support business strategy, by developing dialler strategies and managing day to day dialler operations Hello, Future Dialer Administrator Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent...
JOB SUMMARY As a pivotal member of our sales team, the Onboarding Sales Agent is the first and most critical point of contact for our future clients. You will be responsible for converting interested leads into actively trading clients by providing an exceptional, educational, and seamless onboarding journey. Key Duties and Responsibilities, including but not limited to: - Lead Conversion &...
A leading contact center is seeking a Dialer Administrator to build and manage outbound call strategies. The role involves ensuring dialer execution aligns with key performance indicators and collaborating with internal teams. Candidates should possess strong analytical skills and relevant experience in contact centers. Familiarity with Microsoft BI Tools and the ability to communicate...
A leading South African fashion retailer is seeking a Dialer Administrator to oversee the functioning of the Dialer system within their Call Centre. The role requires managing dialer queues, ensuring a constant workflow, and reporting to stakeholders. Ideal candidates should be hands-on self-starters with experience in dialer systems. Join a dynamic team and contribute to driving efficiency in...
CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market. We are seeking a motivated and dedicated Junior Dialler Administrator to join our night shift team in Cape Town. Key Responsibilities: - Manage and maintain the dialler to maximize campaign performance. - Collaborate and report to the operations manager...